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SPLICE Software, a supplier of customer engagement solutions using data and voice technologies, has entered into a formal partnership with Duck Creek Technologies to provide digital solutions to the core system provider. Now a Solution Partner within Duck Creek’s partner ecosystem, SPLICE will be providing Duck Creek’s clients with API-enabled Data-Driven Dialogs for phone, SMS messaging, and Voice-First devices, such as Amazon Alexa and Google Home.
Duck Creek’s Content Exchange is a platform for Duck Creek customers to review documentation and download packages of software samples, accelerators, and standards, including pre-configured line of business kits, reports, and third-party integrations available via Duck Creek’s Anywhere Managed Integrations and new Anywhere Enabled Integrations.
“The ability to send personalized, intelligent alerts in an authentic, human voice will have a real impact on how Duck Creek customers reach their insureds and drive business results,” comments Tara Kelly, CEO, SPLICE. “With seamless and secure data exchange, it’s now easier than ever for insurers to keep their policy holders informed via consent based, intelligent messaging.”
Late Payment Reminders
While the initial SPLICE Content Exchange offering is focused on late payment reminders, personalized, intelligent alerts can be customized to a variety of use cases to help insurers obtain needed information from insureds, provide updates on claims, and even mitigate risk with customized pre-CAT alerts and post-CAT notifications, according to a SPLICE statement
“To offer process improvements and time-saving measures to our customers who value digital engagement, it was critical to align with a partner that employs cutting-edge technologies,” comments Eddie Jones, VP, Strategies and Alliances, Duck Creek Technologies. “SPLICE brings some very impressive technology to the table in their API-based solution, and Duck Creek is happy to welcome them into our rapidly growing partner ecosystem.”