Southern Trust Insurance Selects Duck Creek OnDemand

Cloud-based SaaS implementation will modernize the insurer’s operations and bring greater ease and efficiency to policyholder support.

(Image credit: shapkasushami/Pixabay.)

Southern Trust Insurance (Macon, Ga.), a provider of coverage across the Southeast for over 50 years, has selected Duck Creek OnDemand as its platform of choice to modernize operations, according to a Duck Creek Technologies (Boston) statement. Southern Trust will harness what the vendor calls its cohesive and comprehensive full-suite SaaS platform, catering to its commercial auto requirements in Georgia, South Carolina and Tennessee, with plans for future state expansion, the statement says.

Rohit Bedi, Chief Revenue Officer, Duck Creek Technologies.

Duck Creek says that Southern Trust’s strategic alignment with the vendor will enable the carrier to scale operations swiftly and efficiently. By leveraging a full-suite deployment, including Duck Creek Policy, Duck Creek Billing, Duck Creek Claims, Duck Creek Rating and Duck Creek Insights, Southern Trust aims to expedite the launch of their top-tier auto insurance products and services, the vendor says, characterizing Duck Creek OnDemand as a catalyst propelling growth and satisfying the holistic engagement expectations of Southern Trust’s customers.

“Southern Trust is a great partner for Duck Creek, and we take great pride in joining forces with an insurer that prioritizes the creation of a seamless customer journey along with their growth,” comments Rohit Bedi, Chief Revenue Officer, Duck Creek Technologies. “Our team’s unwavering customer-centric approach, combined with our cohesive and comprehensive suite of cloud-based technologies, will help bolster and accelerate Southern Trust’s customer mission and market success.”

Les Cole, CEO, Southern Trust Insurance.

Propelling forward into Next Chapter

“Through the adoption of Duck Creek OnDemand and the modernization of our technology infrastructure, we are poised to accelerate the pace of our expansion initiatives,” comments Les Cole, CEO, Southern Trust. “This transformational partnership will enhance our dedication to independent agents and policyholders across the Southeast. As we embark on this journey, we anticipate Southern Trust’s continued growth and progress, propelling us to move forward with the next chapter to better compete in today’s P&C insurance industry.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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