South Africa’s Santam Selects Guidewire for Claims Management

The insurer has also selected Guidewire DataHub and Guidewire InfoCenter for its enterprise-wide data management and business intelligence.

(Image source: Santam homepage.)

Santam (Cape Town), South Africa’s largest general insurer, has selected Guidewire Software’s (Foster City, Calif.) ClaimCenter as its platform for claims management. An existing Guidewire client, Santam will implement ClaimCenter for its personal and commercial lines of business, across direct and intermediated distribution channels. Deployment to non-commercial motor business is planned to follow in Q1 2020. The insurer has also selected Guidewire DataHub and Guidewire InfoCenter for its enterprise-wide data management and business intelligence.

Kevin Wright, CIO, Santam.

“The expansion of our Guidewire relationship supports Santam’s strategic focus to simplify and rationalize our core processes,” comments Kevin Wright CIO, Santam. “Guidewire’s InsurancePlatform will underpin this aim and support us in delivering modern products and services to our clients. In addition, Guidewire’s Marketplace, will allow us to access validated accelerators built by Guidewire’s partner ecosystem to heighten our innovation and help us achieve TCO reduction.”

A Guidewire announcement on the contract says that its Core and Data solutions will enable Santam to:

Fanus Coetzee, Head of Claims, Santam.

  • Boost operational efficiencies by streamlining and modernizing multiple core systems;
  • Build a strategic platform for data and reporting needs across their business;
  • Develop a solid foundation for claims digitalization; and
  • Use a robust insurance marketplace to harvest complementary InsurTech and best-of-breed solutions for quicker time to market.

“ClaimCenter’s sound implementation record and its maturity were key in our selection,” comments Fanus Coetzee, Head of Claims, Santam. “We are confident this will provide us with the flexibility and agility we require to support our current and future business needs, as well as the capacity to introduce more efficiency throughout our claims processing and management.”

“We are delighted that Santam has chosen to expand their long-standing relationship with us,” said Keith Stonell, managing director, EMEA, Guidewire. “We admire Santam’s focus on delivering responsible and ethical insurance to their policyholders and clients and look forward to working with them as they solidify their position in South Africa, as well as internationally, using Guidewire InsurancePlatform.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Comment (1)

  1. Hi Anthony,

    Possible to give us the details to communicate with Guide Wire we would like to partner with them. Struggling to communicate.

    Appreciate your effort in this.
    Thank you.

    Kind Regards
    Keith Goosen
    Management Consultant

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