South Africa’s Santam Deploys Guidewire Core Systems

The West Cape-based non-life insurer expects increased efficiency and productivity, improved underwriting and greater ease of business transactions for policyholders and brokers.

Santam, a Bellville, South Africa-based general insurer, has gone into production with Guidewire PolicyCenter as its new underwriting and policy administration platform, and BillingCenter as its new billing system. The carrier has also implemented Guidewire Rating Management and Reinsurance Management.

John Melville, Risk Services, Santam.

John Melville, Executive Head, Risk Services, Santam.

Santam deployed PolicyCenter and BillingCenter to enhance its product and service offerings to its customers, policyholders, and brokers, according to a Guidewire statement. The insurer sought a system that would improve its ability to respond to the market more quickly from a product perspective, help it streamline and improve its processes and system infrastructure, and enable it to interact with its customers through a variety of channels.

“Successfully implementing PolicyCenter and BillingCenter for our Personal Lines business is a huge milestone for our team,” comments John Melville, executive head, Risk Services, Santam. “Guidewire has been a true partner to us throughout the implementation, and we look forward to working together on further deployment.”


Benefits Santam expects from the Guidewire systems implementation include, according to the vendor:

  • Increased ease of business transactions for policyholders and brokers;
  • Achieving underwriting excellence by implementing innovative underwriting techniques and providing consistency in underwriting guidelines;
  • Managing premium rating bases more dynamically; and
  • Improving productivity, facilitating more focus on value-added activities.



Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment