(Image source: Solera website.)
Solera Holdings, Inc., a Westlake, Texas-based provider of risk and asset management data and software solutions for insurance and automotive industries, has launched Guided Image Capture (GIC), a customizable Qapter module part of Solera’s claims platform.
GIC provides a simple and intuitive way for an automotive insurance policy holder to confidently capture images of a damaged vehicle, through an easy-to-use web-based app, according to a vendor statement. Solera reports that its successful pilot programs have shown the intelligent guidance ensures the right images are captured first time, significantly improving the accuracy of AI damage detection, repair triage and routing.
“Consumers are demanding digital first solutions to manage their claims that also improve the speed and precision of repair. Guided Image Capture combined with our unique Repair Science delivers an accurate and precise identification of vehicle damage,” comments Evan Davies, Chief Technology Officer, Solera. “This is a crucial first step that empowers the consumer and initiates an advanced AI driven claims workflow.”
AI-Enhanced, All-Digital Claims Journey
A claims journey powered by Solera’s technology generates a “vehicle mask” of the exact vehicle (based on an automatic look up of the VIN) or body shape, according to the vendor. The technology is cloud-hosted and secured by a PIN or deep link, providing agility, quick access, and security. Combined with photo-taking guidance, this approach ensures the AI detects damages with the highest accuracy, Solera says. Once all images are captured and organized, they are made available within seconds via API to both insurer and body repair center for easy coordination and faster rollout times.
Solera reports that many of its customers are already seeing rapid adoption of the technology, with response rates to driver image capture requests of more than 85 percent and nearly 1 million new digital images uploaded by customers over the past 12 months.