(Image credit: Danfador/Pixabay.)
Solera Holdings, Inc., a Westlake, Texas-based provider of risk and asset management data and software solutions for insurance and automotive industries, has launched a full-service, virtual auto estimating solution to deliver on customer expectations for fast and accurate self-service solutions to simplify the claims process, according to a Solera statement.
XpertEstimate offers both Solera’s technology and its experienced auto physical damage staff. This union allows for quick processing of estimates, improved customer service, and increased accuracy for auto damage estimates, per the statement. The solution is highly scalable and built to meet the needs of insurers facing higher staff turnover rates and rising expense ratios.
“The XpertEstimate team has tailored this convenient service to offer a no-code option, allowing insurers to immediately assign new claims for estimates.” Comments Bill Brower, VP, Industry Relations, Solera. “Our highly skilled auto physical damage staff is equipped to accurately determine repair costs from years of experience in estimating damages and evaluating subrogation claims. Coupling this virtual review experience with industry-leading Qapter AI estimating software is the perfect combination to deliver fast and accurate auto repair estimates for a low fee.”
XpertEstimate caters to those expecting convenient self service options by providing a text link to Guided Image Capture, a program that helps consumers take photos of damage for claims-filing. Qapter Intelligent Estimating uses these photos and leverages machine learning and a proprietary algorithm to create a preliminary estimate. Appraisers then review and finalize the estimate while handling all supplements, leading to a significant increase in estimating production.