(Fond du Lac Light. Image credit: Mookyyzed.)
Society Insurance (Fond du Lac, Wisc.), a multi-state commercial insurance provider specializing in the hospitality industry, has selected Guidewire Software’s (San Mateo, Calif.) InsurancePlatform to replace its current insurance systems and modernize the way it does business to help drive future growth, according to a vendor statement. The insurers will implement InsurancePlatform for all lines of business in the states where it operates. Guidewire PartnerConnect Consulting Premier member, PwC US (New York), has been selected to lead the implementation project.
“I am excited about continuing to grow and invest in our company through Guidewire’s industry platform. Our agents, policyholders, and employees will see the benefits and ease of doing business with these intuitive and integrated systems,” comments Rick Parks, president and CEO, Society Insurance. “Guidewire’s vision and path forward will help guide us through our transformation and support our strong customer focus.”
The full complement of systems Society Insurance has selected includes Guidewire InsuranceSuite, Guidewire Client Data Management, Guidewire Product Content Management, Guidewire Rating Management, and Guidewire Reinsurance Management as its new underwriting, policy administration, claims, billing, client data, product content, rating, and reinsurance management systems. The company also selected Guidewire EnterpriseEngage to provide what the vendor describes as a seamless omnichannel digital experience to its policyholders, agents, customer service representatives, and vendors. In addition, Society Insurance selected Guidewire Predictive Analytics to embed predictive insights into InsuranceSuite, creating a Smart Core system that will use advanced analytics to solve specific business problems and deliver actionable insights at the time key decisions are being made. The company also selected SmartCOMM from Smart Communications for customer communications management. Guidewire is a reseller of Smart Communications (Manchester, N.H./Elstree, Herts.), a Guidewire PartnerConnect Solution and Ready for Guidewire program member.
Business Transformation Journey
“We began this journey about two-and-a-half years ago as we developed the action plan to support our corporate strategy,” comments Dina Schultz, SVP, COO, Society Insurance. “Along the way, we’ve made the investment in both time and people resources to select a partner that is focused exclusively on the P&C vertical and aligned with our culture and focus on customer experience, whether from the agent, policyholder, or employee perspective. We are very excited to begin this business transformation journey with Guidewire as a business partner by our side.”
“We are honored that Society Insurance has entrusted us with its Guidewire InsurancePlatform implementations,” comments Imran Ilyas, principal, PwC. “We are proud to provide support to better meet needs and expectations in a rapidly changing insurance marketplace.”
“We welcome Society Insurance to the Guidewire customer family and appreciate its recognition of the advantages our platform provides in running its business,” says Steve Sherry, chief sales officer, Guidewire Software. “We admire Society’s steadfast commitment to customer experience and look forward to helping optimize operations, enhance digital capabilities, and use data in new ways.”
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