SIUPREM Selects One, Inc.’s Payment Processing and Digital Engagement Solution

ProcessOne will replace SIUPREM’s legacy payment processing solution and provide the insurance finance company with its ContactOne solution’s digital customer interaction capabilities.

(Image source: One, Inc.)

SIUPREM, an Alpharetta, Ga.-based insurance finance company, has chosen One, Inc.’s (Folsom, Calif.) ProcessOne payment processing solution and ContactOne digital engagement solution, according to a vendor statement. SIUPREM provides premium financing for personal and commercial lines of insurance in all 50 states.

John W. LaMay, Jr., president, SIUPREM.

One, Inc. reports that ProcessOne will replace SIUPREM’s legacy payment processing solution with a SIUPREM-branded portal, delivering what the vendor calls a seamless end user experience. Through its ContactOne capabilities ProcessOne also provides a modern digital footprint for SIUPREM, including integration with its mobile app and a full IVR system for payments by phone, the vendor says.

“We chose ProcessOne because it was the only solution that gave us both the operational benefits we needed around reconciliations and reducing our PCI compliance burden while also upgrading our customer digital interface, including event-based digital communications, the ability to pay by text, email notifications, and an IVR system enabling payments by phone,” comments John W. LaMay, Jr., president, SIUPREM.

Among the ProcessOne capabilities that SIUPREM will use are recurring credit card payments, an option for social media payments, and replacement of their current batch file process with real-time posting, One, Inc. says.

“Adding SIUPREM to our growing list of digital engagement customers is particularly exciting for us, given their status as a premium finance company,” comments Christopher W. Ewing, CEO, One, Inc. “This is a particularly powerful use case because SIUPREM is making such extensive use of our full digital engagement suite—from payments to IVR and a branded portal all connected to their back-end system, and able to create event-based notifications via inbound and outbound digital channels.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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