Shift Technology Partners with Sapiens to Streamline Fraud Detection

Alerts delivered directly to Sapiens IDITSuite users speeds identification and investigation of suspicious claims.

(Image source: Shift Technology.)

Shift Technology (Paris), a provider of AI-driven decision automation and optimization solutions for the global insurance industry, and Sapiens International Corporation (Holon, Israel), a global provider of software solutions for the insurance industry, have announced that they have entered into a strategic partnership. Through the alliance, users of the Sapiens IDITSuite for P&C insurers will soon be able to have alerts generated from Shift Claims Fraud Detection delivered directly into the claims management environment they use every day, according to a Shift statement.

Shift’s technology addresses the challenge insurers face with claim fraud, which in the U.S. alone cost $80 billion per year. The company pitches its solutions as empowering claims professionals to identify suspicious claims effectively and efficiently and quickly refer them for further investigation is a powerful value proposition. This allows insurers to avoid paying out on fraudulent claims, improve their combined ratio, and deliver an exceptional policyholder experience by paying claims as quickly, accurately and fairly as possible, the vendor says. Delivering fraud alerts from Shift directly into the Sapiens claims management solution insurance professionals use every day streamlines the fraud detection process for everyone involved, saving both time and money, according to Shift.

Drew Whitmore, Head of Partnerships, Shift Technology.

Shift says its Claims Fraud Detection has a demonstrated capability to detect suspicious claims in real-time or in scheduled workflows with a 3X detection hit rate when compared to manual or rules-based implementations. The company vaunts the solution’s ability to incorporate third-party data, structured and unstructured data, along with carriers’ claims and policy data is key to the solution’s accuracy. Shift Claims Fraud Detection delivers clear and detailed rationale for all its conclusions as part of every alert, the vendor adds, which allows investigators to make fraud decisions with speed, accuracy, and confidence. Shift says that the combination of its technology with Sapiens IDITSuite creates a powerful way to modernize the fight against insurance fraud.

“Insurance fraud costs the industry billions of dollars every year because fighting insurance fraud is not easy. Fraudsters are clever and traditional detection methods are inefficient,” explains Drew Whitmore, global head of partnerships, Shift Technology. “Working together with Sapiens, we are replacing inefficiency with efficiency and empowering claims professionals by giving them a holistic view of the claims process.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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