Selective Insurance Modernizes Claims on Hosted Insurity Claims Decisions Solution

The N.J.-based carrier expects to enjoy increased adjuster productivity, reduced exposure to regulatory inconsistencies, and streamlined processing through increased automation and better integration with third parties.

(Snowboarders in Sussex County, N.J., home of Selective Insurance. Photo credit: Mike Goralski.)

Selective Insurance Company of America (Branchville, N.J.) has chosen Insurity’s (Hartford) Claims Decisions to replace its legacy claims system and modernize its claims operations. The system, which will be hosted by Insurity, will support claims for a range of personal and commercial lines products.

George Neale, EVP & Chief Claims Officer, Selective Insurance.

George Neale, EVP & Chief Claims Officer, Selective Insurance.

“At Selective, we are committed to delivering timely, responsive and effective claim services,” comment George Neale, executive VP and Chief Claims Officer, Selective. “Insurity is forward thinking in its product plan for a more modern claim system that will effectively support these principles, and we value the inclusion of differentiators like the Wolters Kluwer integration, ISO Claim Search integration and Mobile Claims.”

Claims Decisions system will provide Selective’s claims operation with what the vendor characterizes as a user friendly experience, including mobile, regulatory integration with Wolters Kluwer, widget-based navigation and user-specific views, as well as Insurity’s workers’ compensation claim management tools. It will also include Insurity’s new Legal Matter Management Module, which is currently under development.

Lani Cathey, SVP, Insurity.

Lani Cathey, SVP, Insurity.

Benefits that Selective expects to enjoy from the implementation of Claims Decisions include increased claims adjusters productivity, reduced exposure to regulatory inconsistencies, and streamlined processing through increased automation and better integration with third parties.

“We appreciate being selected by Selective for both the quality of our claims system, as well as that of our people,” comments Lani Cathey, SVP, Insurity. “Our long term product roadmap was key to Selective’s decision. Not only do they see the value of our claims solution today, but our development plan fits nicely with Selective’s business plan and goals for efficient and innovative claims processing and only the highest of quality in services.”

(Related: Canopius Selects Insurity’s Insurance Suite and IEV as Strategic Growth Platform)

Insurity describes Claims Decisions as a complete claims lifecycle administration system for all standard Commercial & Personal Lines, Workers Compensation, Specialty and Custom lines of business. The system combines a feature-rich core with the flexibility of a modern, sophisticated configuration platform to ensure insurers can streamline processes for their unique needs while making it easy on all participants.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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