Sedgwick Selects CCC Intelligent Solutions’ Mobile and AI-Powered Claims Capabilities

CCC’s suite of cloud-based AI solutions, will help Sedgwick’s clients deliver on their vision for digital end-to-end auto appraisal experiences.

(Image source: Sedgwick homepage.)

Sedgwick, a Memphis, Tenn.-based global provider of technology-enabled risk, benefits and integrated business solutions, has signed a multiyear agreement with CCC Intelligent Solutions Inc. (CCC, Chicago) for the vendor’s mobile and AI-based claims capabilities to power Sedgwick’s auto appraisal offering and related workflows.

The agreement will help redefine Sedgwick’s auto appraisal capabilities, enabling the auto claims services provider to offer clients the next steps towards a digital end-to-end automobile physical damage evaluation experience, streamlining and improving their policyholder experiences, according to a joint announcement from the companies.

“Working with CCC to bring proven AI and mobile innovation into our process marks the next milestone in the strategic growth and advancement of our auto physical damage management solutions,” comments Chris Bakes, managing director, auto appraisals, Sedgwick. “On the heels of several key acquisitions, the CCC cloud will help scale our auto business by extending our reach and our technology capabilities, allowing us to elevate the appraisal process in this industry to a new standard of excellence.”

Sedgwick will deploy CCC’s suite of cloud-based AI solutions, with the aim of helping its clients deliver an enhanced digital experience from first notice of loss to resolution.

Delivering Differentiated Value

“Digital and AI-first experiences are being activated across the industry and CCC is proud to be powering this transformation, improving the lives of millions of drivers,” comments Shivani Govil, chief product officer, CCC. “The CCC advantage combines leading AI and vast network connections to help our customers scale their business, deliver differentiated value, and achieve better business outcomes. We’re excited to provide Sedgwick with the technology and tools to support its next phase of growth in the auto appraisal space.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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