Sedgwick Appoints Max Koonce Chief Claims Officer, Casualty

Koonce’s responsibilities include product development and innovation, industry analysis and thought leadership, best practices and compliance standards, and legislative and regulatory relationships.

(Image source: Sedgwick homepage.)

Sedgwick, a Memphis-based global provider of technology-enabled risk, benefits and integrated business solutions, announced the appointment of Max Koonce to the position of chief claims officer for Sedgwick’s casualty division.

In his new role, Koonce will be responsible for product development and innovation, industry analysis and thought leadership, best practices and compliance standards, legislative and regulatory relationships, and continued involvement in client programs for Sedgwick’s U.S. workers’ compensation and liability lines of business. A company statement says that Koonce’s efforts in his new role will ensure that Sedgwick’s casualty solutions and related service delivery remain at the forefront of the industry and address the evolving needs of consumers and current and prospective clients. Koonce will also work with subject matter experts across Sedgwick’s various casualty business lines in further improving the company’s compliance standards and claim-handling best practices, according to the statement.

Max Koonce, Chief Claims Officer for Casualty, Sedgwick.

Prior to joining Sedgwick in 2015, Koonce served as senior director of risk management for Walmart Stores, Inc. (Bentonville, Ark.), the nation’s largest private-sector employer and as president of its wholly-owned third party administrator. An attorney by training, Koonce was previously an administrative law judge for the Arkansas Workers’ Compensation Commission and an appellate court justice for the Arkansas Court of Appeals. He is regarded as one of the nation’s foremost experts on workers’ compensation and risk management.

During his career, Koonce has served on various state self-insured association boards, along with the National Council of Self-Insurers (NCSI) and Strategic Services on Unemployment & Workers’ Compensation (UWC). He continues to serve as a board member for several non-profits and industry risk management advisory committees. Koonce holds a bachelor’s degree from Harding University and a JD from University of Arkansas at Little Rock and is a member of both the Arkansas and American Bar Associations.

Unparalleled Expertise

“Max has been an instrumental part of the Sedgwick team for the past four years, and his expertise in the field is truly unparalleled,” comments Jim Ryan, president, casualty, Sedgwick. “He has skillfully overseen and grown Sedgwick’s casualty retail business unit, which delivers services to many of our largest, premier accounts. We are excited to see where Max will take Sedgwick’s casualty division in his new role.”

The Insurance Industry’s Game of Thrones

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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