(Detail of St. Paul Evangelical Lutheran Church, Appleton, Wisc. Photo credit: Royalbroil.)
SECURA Insurance Companies (Appleton, Wisc.) has announced that it will replace its legacy-based front-end distribution systems with Duck Creek’s (Columbia, S.C.) digital engagement solutions. The super-regional property/casualty carrier will deploy a platform consisting of the vendor’s AgencyPortal, Turnstile and AgencyConnect to enhance engagement with independent agencies and the customers they serve in the 12 states in which the insurer operates.
Todd Thiel, VP, IT, SECURA.
“Our focus remains on making it easy for agencies and policyholders to do business with us. Transitioning to one platform to manage our distribution channels and interactions with key stakeholders will help us achieve that objective,” comments Todd Thiel, VP, IT, SECURA. “As the industry continues to evolve, Duck Creek is providing SECURA with a flexible, scalable portal solution that is capable of supporting our current and future needs.”
Once deployed, the new platform will enable SECURA to accomplish the following, according to Duck Creek’s description:
- Engage simply and quickly with their product distribution channels and technology partners
- Reduce operating expenses and maintenance costs
- Improve operational efficiency and the user experience
- Expand portal adoption and increase new business volume
“The marketplace continues to evolve, but the one constant is the customer. No matter who that customer is—a policyholder, agent or third-party technology partner—insurers want to engage each one effectively to ensure a successful interaction,” comments Curt Stevenson, chief digital officer, Duck Creek Technologies. “Our solutions focus on providing intuitive, digital experiences between carriers and their customers that facilitate communication and make it easier to conduct business.”
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