SECURA Insurance Adopts Duck Creek Digital Solutions for Policyholder and Customer Engagement

The super-regional property and casualty carrier will replace multiple front-end systems with a single comprehensive platform supporting its commercial lines.

(Detail of St. Paul Evangelical Lutheran Church, Appleton, Wisc. Photo credit: Royalbroil.) 

SECURA Insurance Companies (Appleton, Wisc.) has announced that it will replace its legacy-based front-end distribution systems with Duck Creek’s (Columbia, S.C.) digital engagement solutions. The super-regional property/casualty carrier will deploy a platform consisting of the vendor’s AgencyPortal, Turnstile and AgencyConnect to enhance engagement with independent agencies and the customers they serve in the 12 states in which the insurer operates.

Todd Thiel, VP, IT, SECURA.

Todd Thiel, VP, IT, SECURA.

“Our focus remains on making it easy for agencies and policyholders to do business with us. Transitioning to one platform to manage our distribution channels and interactions with key stakeholders will help us achieve that objective,” comments Todd Thiel, VP, IT, SECURA. “As the industry continues to evolve, Duck Creek is providing SECURA with a flexible, scalable portal solution that is capable of supporting our current and future needs.”

Once deployed, the new platform will enable SECURA to accomplish the following, according to Duck Creek’s description:

  • Engage simply and quickly with their product distribution channels and technology partners
  • Reduce operating expenses and maintenance costs
  • Improve operational efficiency and the user experience
  • Expand portal adoption and increase new business volume

“The marketplace continues to evolve, but the one constant is the customer. No matter who that customer is—a policyholder, agent or third-party technology partner—insurers want to engage each one effectively to ensure a successful interaction,” comments Curt Stevenson, chief digital officer, Duck Creek Technologies. “Our solutions focus on providing intuitive, digital experiences between carriers and their customers that facilitate communication and make it easier to conduct business.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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