(Image credit: Shutterstock.)
Sapiens International Corporation, (Holon, Israel), a global provider of software solutions to the insurance industry, has entered into an agreement to partner with SPLICE Software (Calgary, Alberta), a provider of data-driven customer engagement solutions. The companies have partnered to provide streamlined billing, claims, marketing and customer experience communication solutions to insurers that are automated through Sapiens property & casualty, and life, pension & annuities platforms, according to a SPLICE statement.
SPLICE describes its technology as providing a multi-pronged approach to customer communications. It enables insurance agents and personnel to respond in real time to requests for information initiated by clients, through text message, web chat, social apps, and/or home assistant devices, according to the vendor. Insurers using the software can capture and manage customers’ permissions and preferences – enabling them to personalize, test and measure their messages.
Insurers are also able to send proactive communications throughout the customer lifecycle to make the experience as human as possible, according to SPLICE. The vendor reports that it leverages its industry-leading, permission-based integrated solutions to design better customer experiences that drive engagement, loyalty and operational savings.
The joint Sapiens/SLICE solution will offer clients quick-time-to-market communication solutions that achieve the following, according to the SLICE statement:
- Decrease the time and costs associated with the claims process
- Increase the speed of payment on overdue accounts
- Decrease inbound call volumes
- Improve the overall customer experience
“This partnership will empower Sapiens’ clients to improve the timeliness, relevance and trust associated with their communication efforts,” comments Ori Sarid, digital business development expert, Sapiens. “The Sapiens-SPLICE partnership makes it simple for clients to get set up and see significant results within 90 days.”
“Sapiens is a natural partner for SPLICE, because we share a commitment to enabling digital transformation and to exceeding our clients’ expectations,” comments Tara Kelly, president and CEO, SPLICE Software. “We are pleased to partner with Sapiens to offer inbound, outbound and two-way solutions in North America, Europe and South Africa.”