(Image credit: Tran Mau Tri Tam.)
Sapiens International Corporation, (Holon, Israel), a global provider of software solutions for the insurance industry, has entered into an agreement to partner with Quadient (Paris/Milford, Conn.), a provider of customer communications management (CCM) solutions. This strategic partnership aims to bring enhanced omni-channel distribution capabilities to Sapiens solutions and enable insurers’ business users to maintain complex templates as part of their customer communications strategy.
Sapiens will use the Quadient Inspire product, which a vendor statement says will allow its clients to easily design, modify, manage, and deliver documents without the need for technical expertise. The goal is to drive efficiency, reduce errors and enhance communication across all channels.
Inspire will be integrated with Sapiens CoreSuite for Property & Casualty, Sapiens CoreSuite for Life & Annuities and Sapiens Platform for Workers’ Compensation to help insurers offer an omni-channel and enhanced customer experience to business and end users.
Anticipated business benefits include:
- Rapid personalization of both claims and policy correspondence reduce cycle times by utilizing previously generated templates
- Easy access to a central repository of templates, plus automated data and content prefill document templates, save agents time and effort
- Built-in document preview capability during authoring facilitates a quick turn-around from edit to production
“Sapiens and Quadient will offer an accelerated digital transformation process via meaningful and personalized omni-channel communications,” comments Scott Draeger, VP, customer transformation, Quadient. “Quadient’s comprehensive portfolio of technologies is designed to help organizations seamlessly reach customers on their terms, fostering loyalty and a positive customer experience.”
“This partnership will reduce insurers’ costs by allowing business users to create and update document templates, streamlining lengthy processes,” comments Alex Zukerman, chief marketing and strategy officer, Sapiens. “A significant reduction in errors contained in documents and correspondence in the claims management and policy administration processes will also free up key personnel to concentrate on their core responsibilities and increase customer satisfaction.”
Quadient says it will enable full orchestration of channel preference for Sapiens customers and provide visibility into all customer communications and touchpoints.