(Image source: Sapiens.)
Sapiens (London) has launched SapiensAIP, an AI-native SaaS platform designed to help insurers embed agentic AI into core policy administration systems.
Sapiens Autonomous Insurance Platform extends Sapiens’ core insurance products with agentic tools across underwriting, policy, billing, claims and customer engagement, according to a Sapiens statement.
Mike Ettling, Executive Chairman, Sapiens.
The platform is built on three layers: a persona-based experience layer, an intelligence layer where agentic flows perform work, and a foundation layer based on Sapiens’ ontology built from more than 40 years of insurance industry experience.
The foundation is designed to give AI agents insurance context and support Sapiens’ data migration and configuration hubs. Sapiens says the hubs take requirements and legacy files and turn them into run-ready scripts and load-ready extracts that are mapped, tested and reversible, while retaining human oversight.
“The AI future we have been talking about is here,” comments Mike Ettling, Executive Chairman and Interim CEO, Sapiens. “The architecture behind SapiensAIP is the clearest expression yet of what Sapiens has become: the global insurance technology champion built to power the modern autonomous insurer of tomorrow, with a continuously improving layer of intelligence.”
Core Transformation Tools
Ayanna Burns, Chief Transformation Officer, Continental General.
Sapiens also announced Continental General (CG; Austin, Texas) as the first customer evaluating SapiensAIP tools. CG is a third-party administrator serving multiple clients across life, annuity and long-term care, and is also a stock life, accident and health insurance carrier.
CG is evaluating the tools as a way to bring books of business onto the platform faster and more cost-effectively, according to the Sapiens statement.
“SapiensAIP represents the kind of platform direction we want from our technology partners—AI that’s embedded in the core system, not bolted on,” comments Ayanna Burns, Chief Transformation Officer, Continental General.
Burns says CG is putting the Configuration Hub and Migration Hub to work against real workflows, with a goal of scaling across programs and compressing the timeline from contract to production.
Paul Wheeler, CEO Designate, Sapiens.
Sapiens says the Migration Hub uses agent swarms to support four steps in legacy data work: profiling, mapping, validating and extracting data. Legacy files are ingested as they are, without reformatting, and the system suggests how old data should map to the new system, with a confidence score reviewed by customer subject-matter experts.
The Configuration Hub takes documents in any format and maps them to the right field in any system, according to Sapiens. The company says teams can review and approve what moves forward based on confidence mapping scores, with an auditable trail for every decision.
“SapiensAIP is what turns AI ambition into results insurers can measure,” comments Paul Wheeler, CEO Designate and Board Member, Sapiens. “For insurers, this means faster time to production, lower transformation risk and a return on investment in AI working in their core systems, right now.”