Sapiens Integrates FRISS Fraud Detection into P&C Solutions

This partnership is part of Sapiens’ strategy to help its customers better mitigate risk and reduce fraud, improve the customer journey for low-risk policies and claims, and make innovative InsurTech solutions easily available to its customers.

(Utrecht, Netherlands, home of FRISS. Photo credit: Nara Labbocchi.)

Sapiens International Corporation (Holon, Israel), a global provider of software solutions for the insurance industry, today announced it has expanded its growing ecosystem by partnering with FRISS (Utrecht, Netherlands), a provider of AI-powered fraud and risk solutions for the property/casualty insurance industry. Sapiens characterizes the partnership as part of its strategy to help its customers better mitigate risk and reduce fraud, improve the customer journey for low-risk policies and claims, and make innovative InsurTech solutions easily available to its customers.

Roni Al-Dor, President and CEO, Sapiens.

Using out-of-the-box risk and fraud indicators, and artificial intelligence, FRISS’ solutions analyze policy applications, renewals, quotations and claims for high risks, fraud and compliance. FRISS’ automated risk assessment allows carriers to improve their customer experience by speeding up the onboarding process and eliminating friction during claims payments. Suspicious cases can be investigated immediately, and insurers benefit from actionable insights. FRISS supports workers’ compensation and other lines of business where insurers are frequently taken advantage of.

Sapiens says that FRISS will be seamlessly integrated into its property/casualty solutions to support the entire policy/claim lifecycle and assist decision making during quotation, claims handling and investigations. Sapiens reports that its focus will be to complete the seamless integration of the claims solution, followed by workers’ compensation and underwriting.

“Fraud has a profound, negative impact on the insurance industry, with about ten percent of incurred losses paying for illegitimate claims,” says Jeroen Morrenhof, co-founder and CEO of FRISS. “Our goal is to make insurance more honest. This is achieved not only by fighting fraud effectively, but also by preventing fraudsters from entering a carriers’ book of business and making sure that honest customers get the ultimate customer experience. Partnering with Sapiens was a natural decision for us, as it will enable us to shape the future of honest insurance.”

“Sapiens continues to work diligently to expand our partner ecosystem, so that our customers benefit from the latest innovations,” comments Roni Al-Dor, Sapiens president and CEO. “Fraud and risk mitigation are crucial issues for insurers and this partnership will help them increase their profit margins by staying one step ahead of potential fraudsters.”

Jeroen Morrenhof, CEO, FRISS.

FRISS products include the following, by the companies’ description:

Predictive underwriting risk scoring: an automated screening process offering real-time insights into the risks associated with a new customer request, leveraging predictive risk models and internal and third-party data. Property/casualty insurers can stay competitive by accepting or rejecting policies through a straight-through process (STP).

Claims fraud scoring: predictive fraud models, expert knowledge rules, and internal and third-party data identify fraud before claims are paid. Automated fraud scoring also enables touchless processing for legitimate claims, improving the customer experience.

Commercial lines and compliance screening: commercial carriers can paint the full picture of their customer, ensuring the right policy is written for the right price. Constant access to up-to-date Chamber of Commerce and other data sources allow constant monitoring of a carrier’s full portfolio.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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