Sapiens Adds Components to DigitalSuite to Accelerate Business-Driven Innovation

Sapiens Journey & Form Composers’ low-code/no-code functionality allows insurers to quickly introduce and easily manage customer journeys and forms.

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Sapiens International Corporation (Holon, Israel), a global provider of software solutions for the insurance industry, has announced the availability of two additional cloud-native components of its DigitalSuite, a digital engagement and enablement platform that the vendor says helps insurers accelerate their digital transformation: Sapiens Journey & Form Composer. Created and designed exclusively for the insurance market by some of the industry’s leading digital experts, Sapiens Journey & Form Composer can be implemented stand-alone, or as part of a full digital enablement program, according to a Sapiens statement 

The vendor pitches Sapiens Journey & Form Composers as empowering business users to introduce and manage existing journeys and workflows, or plan and create new ones, without having to write code. Simple drag and drop, low-code functionality and a library of widgets and components help insurers accelerate time to market and reduce costs without having to rely on IT resources, Sapiens says.  The vendor describes the modules as highly intuitive, visual, clear and easy to publish.

Roni Al-Dor, President and CEO, Sapiens.

“Sapiens provides insurers the tools and capabilities to better serve customers and agents, so they can be more self-sufficient, comments Roni Al-Dor, president and CEO, Sapiens. “No matter how quickly the landscape evolves, we enable insurers to improve their journey—unshackled from IT dependencies—in order to react to advancements in innovation. We are very proud to lead the journey for our customers.”

Sapiens says Journey Composer enables insurers to digitize their current journeys to enhance every step of the insurance lifecycle for customers and internal users. Sapiens Form Composer digitizes paperwork and forms, enabling insurers to convert traditional PDFs into new digital formats, quickly transforming journeys. “Together they can enhance current customer journeys but also create new journeys in new sectors or for new lines of insurance,” a vendor statement says. “The modules provide insurers with the tools to configure and deploy new products faster, easily add data sources and remove costly IT resources to truly own the process of intuitive journey management and creation.”

Sapiens DigitalSuite’s modular, cloud-native components can be integrated with insurers’ existing technology landscape to create new, digitally native journeys, to redefine the customer experience by utilizing new technologies, or to cater to new lines of business, according to the vendor. Sapiens says its DigitalSuite enables a quick entrance into new markets, with open architecture and seamless integration through advanced APIs, the insight of data-driven business processes and the agility of a cloud-native environment.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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