San Cristóbal Seguros Seeks Greater Customer Service with Guidewire ClaimCenter

The third largest Argentine writer of auto insurance sought a system that would help it streamline and automate its processes, achieve greater insight into its claims-handling operations, and reduce costs.

(Propylaeum of the National Flag Memorial, Rosario, Argentina. Photo credit: Mariano.)

San Cristóbal Seguros (Rosario, Argentina) a top-ten Argentine insurer with over half a million policyholders, has selected Guidewire ClaimCenter as its new claims management system. The carrier, which ranks third for auto policies in South America’s second largest country, will implement ClaimCenter as part of a larger strategic core system and business process modernization effort.

San Cristóbal sought a system that would help it streamline and automate its processes, achieve greater insight into its claims-handling operations, and reduce costs. The insurer will implement ClaimCenter across all lines of business and its branch network across Argentina. San Cristóbal plans to extend implementation to neighboring Uruguay after a successful deployment in Argentina, according to a vendor statement.

Duilio Montrasi, COO, San Cristóbal Seguros.

Duilio Montrasi, COO, San Cristóbal Seguros.

“One of the key goals of our strategic plan is operational excellence, and in order to achieve this, we must be supported by a solution that leverages the best practices in the market,” comments Duilio Montrasi, chief operating officer, San Cristóbal. “We believe that ClaimCenter will provide the established best practices and business processes that will help us to best serve our customers.”

Gustavo Trias, claims manager for San Cristóbal, added, “We look forward to leveraging ClaimCenter’s features and functionality to help us achieve our immediate and long-term goals.”

Guidewire reports that ClaimCenter will enable San Cristóbal to:

  • Execute best practices, leading to enhanced service for its customers;
  • Establish efficient common claims handling processes across its organization;
  • Reduce claim cycle times for increased productivity; and
  • Improve data analytics and reporting capabilities.

“We welcome San Cristóbal to the Guidewire family as our first customer in Argentina,” says Steve Sherry, group vice president, Americas Sales, Guidewire Software. “We admire their focus on customer service and business process improvements and look forward to helping them achieve their business and IT goals.”

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