Salus Selects Origami Risk to Streamline Claims Administration

The national workers’ comp MGA and TPA sought to implementat a single platform for claims adjudication, reporting, and delivery of enhanced client services. 

(Image source: Salus homepage.)

Salus Workers’ Compensation, LLC (Nashville, Tenn.), a nationwide MGA and third-party administrator, has selected Origami Risk’s (Chicago) Insurance Solution Suite for the implementation of a single platform for claims adjudication, reporting, and delivery of enhanced client services.

Liam Barry, CTO, Salus Workers’ Compensation.

“During the past several years, Salus has been aggressively pursuing strategic acquisitions, growing our TPA, MGA and MGU capabilities across the country,” comments Liam Barry, CTO, Salus Workers’ Compensation. “To deliver consistently high levels of service, leverage scale and streamline workflows we needed a versatile insurance technology provider that could respond quickly to our need for data consolidation and modernization.”

“Origami has proven to be an ideal partner, delivering and implementing a state-of-the art solution within a substantially compressed timeframe,” he adds.

Later this year, Salus plans to activate a dedicated portal for customers and policyholders to report claims and gain valuable insight into their loss data—which Barry describes as a “one-stop shop,” according to a vendor statement. Origami says its technology’s modern architecture readily facilitates the integration of data from a wide range of legacy systems, helping Salus maintain its rapid growth trajectory while sustaining its acquisition model. The vendor also notes that its claims administration solution readily incorporated Salus’ proprietary claims protocol.

“We selected Origami to support Salus’ aggressive growth strategy, drive efficiencies, assist with regulatory compliance, and enable our adjusters to focus on our customers,” says Lisa Zimmerman, VP, TPA Services, Salus. “Within a short timeframe, Origami met all our immediate needs, including delivering a configuration that supports the data and workflows required by our proprietary Salus Claims Protocol. Going forward, we’re expanding our data capture capabilities in Origami and exploring tools to enhance service and drive efficiencies.”

Christopher Bennett, President, Core Solutions division, Origami Risk.

Effective Collaboration

“Our ability to deliver and implement a state-of-the-art insurance technology solution for Salus on an accelerated basis reflects the experience and commitment of our service team and ability to collaborate effectively with our clients,” comments Christopher Bennett, president, Core Solutions division, Origami Risk. “Over the years, we have consistently helped our clients drive efficiencies and improve performance through a steady stream of innovation and by tailoring our tools and functionality to their individual needs.”

Through its Core Solutions division, Origami Risk offers /casualty insurance carriers, managing general agents, managing general underwriters, risk pools and third-party administrators what the vendor describes as a full suite of end-to-end, integrated software-as-a-service (SaaS) solutions for policy, billing, and claims administration, reporting and analytics, and a comprehensive digital engagement experience for all stakeholders, including adjusters, claimants, policyholders, brokers and agents.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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