Saint-Christophe Assurances (Paris) has deployed Guidewire Software’s (, (Foster City, Calif.) ClaimCenter as its new claims management system. The French mutual insurer, which sought to find a replacement for its legacy claims system, chose the ClaimCenter for its comprehensiveness and flexibility. The Guidewire solution was delivered in three stages, (across commercial and personal lines) to the insurer’s Liability, Property, and Motor lines of business. The insurer undertook deployment progressively to accommodate business and IT requirements, according to a Guidewire statement.
“ClaimCenter provides us with a great level of flexibility in the day-to-day management of our members’ claims,” comments Xavier Demaret, CFO and Chief Claims Officer, Saint-Christophe. “Most importantly, we are able to deliver an increased quality of service.”
Opportunity to Review Business Processes
“In initiating this transformational project, and throughout its definition and deployment, we have had an opportunity to review and improve significantly our business processes,” Demaret adds. “We are now better positioned to ensure an enhanced level of control over management costs, through more straightforward procedures and automation.”
“Guidewire applauds Saint-Christophe on their successful deployment of ClaimCenter as the system for managing their claims business,” comments Sheridon Glenn, VP, Field Consulting, Professional Services Management, Guidewire. “Saint-Christophe’s focus on listening closely to their members and providing innovative solutions in response to member need is commendable.”