Safety National Puts Guidewire at Core of Legacy Replacement Initiative

The carrier will replace in-house developed claims and policy administration systems with ClaimCenter and PolicyCenter, and will also implement Guidewire Rating Management and Standards Based Templates.

(Safety National headquarters. Source: ACI Boland Architects.)

Safety National Casualty Corp. (St. Louis, Mo.) a specialty and reinsurance carrier, has selected Guidewire (Foster City, Calif.) solutions as target systems for legacy replacement and technology modernization. Safety National will replace in-house developed claims and policy administration systems with ClaimCenter and PolicyCenter, and will also implement Guidewire Rating Management and Standards Based Templates. The carrier has also selected Thunderhead division Smart Communications’ customer and business communications solution.

Chris Griffith, CIO, Safety National.

Chris Griffith, CIO, Safety National.

Safety National is implementing the products concurrently nationwide, Guidewire reports. ClaimCenter will be implemented for all lines of business in the initial phase, while PolicyCenter will be implemented for the carrier’s excess & surplus line of business. The carrier will then implement PolicyCenter for its casualty and workers’ compensation lines of business.

“We are a specialty carrier, so having a configurable system supported by a solution that enables us to stay current on industry standards appealed to us greatly,” comments Chris Griffith, CIO, Safety National. “It is excellent to be on a platform that is recognized as an insurance industry leader. By selecting Guidewire, we know we are working with a true partner and don’t have to worry that our partner doesn’t understand our business or isn’t listening to us. Guidewire has already shown that they listen to us.”

Benefits Safety National will enjoy from the ClaimCenter and PolicyCenter implementation will include the ability to do the following, according to Guidewire:

  • Leverage industry claims management best practices to obtain better visibility into claims handling operations;
  • Improve operational efficiencies and reduce overall costs by standardizing on a modern software technology platform to enrich the overall claims experience for policyholders; and
  • Bring new products and product enhancements to market more quickly.

“We welcome Safety National as a ClaimCenter and PolicyCenter customer,” comments Steve Sherry, senior vice president, Worldwide Sales, Guidewire Software. “We look forward to helping Safety National improve their business efficiencies.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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