Safety Insurance Selects Guidewire ClaimCenter

Northeast U.S. Property and Casualty insurer to leverage EY-hosted Guidewire ClaimCenter to deliver value and enrich agent/policyholder experience.

(Image credit: Walsarabi.)

Safety Insurance Group, a Boston-based provider of auto, home and business insurance in Massachusetts, New Hampshire, and Maine, has selected Guidewire Software’s (San Mateo, Calif.) ClaimCenter to modernize its claims management system and position itself for the future. Safety access ClaimCenter in a private cloud through EY Nexus for Insurance, with implementation, ongoing services, and support provided by Ernst & Young LLP (New York), a Guidewire PartnerConnect Consulting Premier member. Safety will first implement ClaimCenter for its Other Than Auto (OTA) lines of business in the states where it operates, followed by its personal and commercial auto lines of business in those states, according to a vendor statement.

“We selected ClaimCenter because of its rich out-of-the-box features, enabling us to minimize configuration and customization during implementation and stay on the upgrade path,” Stephen A. Varga, VP, Management Information Systems, Safety. “We will also be able to maintain our current relationships with third-party vendors through accelerator integrations with ClaimCenter. Guidewire gives us a modern software technology platform to continue delivering value to our claims organization and enriching the overall experience for our agents and policyholders.”

Rajcan Surface, Principal, Ernst & Young LLP.

“Insurance companies face unique challenges as they transform their core systems. The EY cloud-based and managed service offering, built around InsuranceSuite, helps insurance companies achieve a successful implementation project and transform their core systems,” comments Racjan Surface, Principal, Ernst & Young LLP. “We’re excited to be working with Safety Insurance to help them transform their claims management capabilities with ClaimCenter.”

Best Possible Service to Customers

“We welcome Safety Insurance to the Guidewire customer family,” said Steve Sherry, Chief Sales Officer, Guidewire Software. “We are pleased that Safety will be leveraging ClaimCenter and a flexible partner deployment model to remain a preferred provider of auto, home, and business insurance. By providing a state-of-the-art claims management system to its agents, Safety is helping to enable them to deliver the best possible service to its customers.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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