Safepoint Insurance Modernizes with Duck Creek to Support Growth, Service Excellence

The Tampa-based residential and commercial property insurer will implement Duck Creek’s Policy and Billing Solutions.

(Safepoint homepage screenshot.)

In order to maintain the high quality of service and coverages that has gained its reputation in the marketplace, Safepoint Insurance Company concluded that standing still was not an option. The Tampa, Fla.-based provider of residential and commercial property insurance products has decided to modernize its core systems through implementation of Duck Creek Technologies’ Policy and Billing solutions.

David Flitman, CEO, Safepoint Insurance.

David Flitman, CEO, Safepoint Insurance.

Safepoint Insurance says it will use the Duck Creek systems to improve operational efficiencies, support new product development that will advance business growth and expand their offerings to additional states, and increase ease-of-doing-business for its agency distribution partners serving customers in Florida and Louisiana.

“To be able to continue to offer the exceptional customer service and comprehensive coverages our customers expect, we knew it was time to transition onto a more modern platform to make it easier for agents and customers to do business with us,” comments David Flitman, CEO, Safepoint Insurance. “We chose the Duck Creek system for its configurability—it will let us innovate and respond to market changes quickly, giving us important competitive advantage.”

Speed and Functionality

“First movers almost always have the advantage: to be fast to market with improved efficiencies is the winning combination that enhances customer service and increases profitability,” comments Eugene Van Biert, chief revenue officer, Duck Creek Technologies. “Safepoint already has the experienced professionals needed to deliver exceptional service. With our policy and billing solutions in place, they’ll have the speed and functionality needed to reach their goals.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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