SafeAuto Implements One, Inc. Payment Processing and Automated Customer Communications Solutions

The solutions give policyholders a more simplified, streamlined, and secure user experience, and staff is enjoying process efficiencies, according to SafeAuto’s CIO.

(Columbus, Ohio, home of SafeAuto. Photo credit: Derek Jensen.)

SafeAuto, a Columbus, Ohio-based nonstandard, minimum limits auto insurance carrier, has implemented One, Inc.’s (Folsom, Calif.) ProcessOne to manage its payment processing and daily cash reconciliation and ContactOne to increase policy retention via automated calling and messaging.

John Kish, SVP, CIO, SafeAuto.

John Kish, SVP, CIO, SafeAuto.

ProcessOne has been integrated into SafeAuto’s web and mobile payment interfaces to allow SafeAuto’s policyholders to easily make credit card payments and has also been integrated into their core billing system to streamline workflows and reduce the time spent on reconciliation, according to the vendor.

ContactOne will send automated voice, SMS, or email notifications to policyholders for upcoming due dates or expirations and alert them to items that need their action or attention. Policyholders can then make credit card payments by pressing a single digit on their phone or by clicking a link in an email or SMS notification, a One, Inc. statement reports.

Simplified, Streamlined and Secure User Experience

“We are already seeing the benefits of ProcessOne and ContactOne for both our customers and the SafeAuto team,” comments John Kish, SVP and CIO, SafeAuto. “Our policyholders now have a more simplified, streamlined, and secure user experience during the payment process, and our staff is seeing how the right technology can enable process efficiencies that make a significant difference in how they can do their jobs. This was a major initiative; the implementation process went extremely well and I could not be more pleased with the results or with One, Inc.”

ProcessOne, which the vendor claims is the only payment processing and reconciliation solution specifically designed for the property and casualty insurance industry, and ContactOne, has enabled SafeAuto to achieve the following, according to a One, Inc. statement:

  • Offer improved payment features including 24/7, multi-device payment portal access;
  • Improve its customer experience with better communication and interfaces;
  • Increase data security by introducing tokenization in payment transactions and also reduce the cost of PCI compliance;
  • Enhance operational performance by streamlining payment reconciliation processes.
Christopher W. Ewing, President & CEO, One, Inc.

Christopher W. Ewing, President & CEO, One, Inc.

“Our focus at SafeAuto is always on our policyholders and how we can best serve them. Going into production with ProcessOne and ContactOne means improving our level of service to each one,” says Ron Davies, president and CEO, SafeAuto. “The knowledge and professionalism of the One, Inc. team was very impressive and the implementation went extremely well.”

“We’re excited that SafeAuto is up and running on ProcessOne and ContactOne,” comments Christopher W. Ewing, president and chief executive officer at One, Inc. “The speed and success of the implementation illustrates our commitment to getting our clients in production so they can quickly realize the return on their investment in lower payment processing costs and  increased customer satisfaction. We’ve enjoyed working with their team and look forward to a long relationship.”

SafeAuto Selects One, Inc. For Payment Processing, Automated Notifications

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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