RSA Canada Picks Guidewire ClaimCenter for Transformation Initiative

The insurer will use ClaimCenter consolidate its multiple claims systems and deploy the Guidewire system across all core lines of business.

(Algonquin Provincial Park in Ontario, Canada.)

Royal & Sun Alliance Insurance Company of Canada (RSA, Toronto) has selected Guidewire’s (Foster City, Calif.) ClaimCenter as part of a business transformation focused on customer and broker experience. The insurer will use ClaimCenter consolidate its multiple claims systems and will deploy the Guidewire system across all core lines of business.

Paula Sinclair, CIO, RSA Canada.

Paula Sinclair, CIO, RSA Canada.

“ClaimCenter is a key component in providing our customers and brokers with faster more reliable and consistent service by ensuring our claims service is as straightforward and hassle free as possible,” comments Sid Chopra, senior VP of operations and COO, RSA Canada. “Guidewire ClaimCenter is an integral part of our transformation program and will enable us to be flexible and responsive to the changing demands of the modern insurance market place.”

Guidewire reports that RSA Canada will use ClaimCenter to:

  • Improve customer service through proactive claims management resulting in higher quality data capture  and an increased emphasis of express (low-touch) adjusting when applicable;
  • Achieve significant loss control, indemnity benefits, and operational efficiency through a consistent application of best practices, streamlined processes and increased agility; and
  • Create a solid and consistent operating platform to leverage future technologies.

ClaimCenter’s functionality, maturity, and proven implementation track record, as well as Guidewire’s partner ecosystem, were key considerations in RSA’s selection process, according to Paula Sinclair, senior VP of IT and CIO, RSA Canada. “ClaimCenter enables us to deliver faster and more effectively in servicing our customers and brokers,” she says. “Implementing Guidewire supports our vision to remain a top insurer in Canada and provide the best service to our customers and brokers.”

 

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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