Rockingham Insurance Modernizes on Guidewire InsuranceNow Cloud-Based Platform

Beginning with its dwelling lines of business, the over 150-year old insurer will modernize its technology platform to support business transformation.

(Rockingham County Courthouse, Harrisonburg, Va. Photo credit: Famartin.)

Rockingham Insurance, a Harrisonburg, Va.-based Mid-Atlantic regional property/casualty carrier and one of the ten oldest mutual insurers in the United States, has selected Guidewire’s (Foster City, Calif.) InsuranceNow cloud-based all-in-one system to modernize its technology platform and support business transformation. The insurer will begin the implementation with its dwelling properties line of business and will follow with its other personal lines—auto, homeowners, mobile homeowners and umbrella. The final phase of the initiative will address Rockingham’s commercial lines of business, e.g., farmowners and business owners (BOP).

Karen Bowman, project manager, Rockingham Insurance.

Eugene Vatnik, Rockingham Insurance’s CIO, cites Guidewire’s product maturity and market share, as well as their responsiveness, industry knowledge, and track record of successful implementations as important factors in the insurance carrier’s selection process. “We look forward to leveraging the best technology and tools available to continue improving upon our success, and our team is excited about what the future holds for our collaboration with Guidewire,” Vatnik comments.

Replacing Rockingham’s Legacy All-In-One Platform

InsuranceNow serves as a replacement all-in-one system for Rockingham’s previous platform, which had reached its functional limits and was no longer supported, according to Karen Bowman, project manager, Rockingham Insurance. “As a small company, having Guidewire manage our maintenance and updates will enable our employees to focus on their core competency: providing our policyholders with the very best insurance and service we can offer,” she says. “We expect that they will be able to stay current with our core applications and benefit quickly when technology enhancements and new integrations are introduced.”

InsuranceNow will enable Rockingham Insurance to do the following according to the vendor’s descriptionn:

  • Enhance operational efficiency and productivity throughout the organization by standardizing policy administration, billing management, and claims handling processes on a cohesive All-in-One technology platform; and
  • Increase speed-to-market, business agility, and allow current IT staff to focus on more strategic initiatives to support the business by leveraging cloud technology.

“We are pleased to welcome Rockingham Insurance to the Guidewire community,” comments Steve Sherry, chief sales officer, Guidewire Software. “We applaud the company’s mission to evolve its technology foundation, ensuring that it can continue to meet the insurance needs of its policyholders, now and in the future, and protect their assets from perils that threaten their financial well-being. We are excited to begin our work together.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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