RLI Moves ClaimCenter to Guidewire Cloud

The specialty P&C insurer seeks to expand claim service and support capabilities, simplify the claim process and reduce ongoing maintenance.

Anthony R. O’Donnell //

(Image credit: Darrien Staton/Unsplash.)

RLI, a Peoria, Ill.-based specialty property/casualty insurer, implemented Guidewire Software’s (San Mateo, Calif.) Guidewire ClaimCenter on Guidewire Cloud to power its claim operations and enhance the claim experience for agents and policyholders. The company implemented ClaimCenter onto Guidewire Cloud simultaneously for all lines of business. A Guidewire customer since 2011, RLI originally implemented ClaimCenter in a self-managed, on-premises mode.

“We aim to deliver the best claim experience and service possible to our customers,” comments Matt Campen, VP, Claims, RLI. “Moving to Guidewire Cloud has helped us expand our claim service and support capabilities, simplify the claim management process, and reduce ongoing platform maintenance work.”

Guidewire Chief Customer Officer Christina Colby comments, “We are proud to partner with RLI as they leverage ClaimCenter on Guidewire Cloud to support their products and grow the business into the future.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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