Replicon Helps Crawford & Company Manage Time Tracking and Project Costing

Replicon will streamline time tracking, ensuring standardization of time capture processes while providing a better customer experience for project managers and team members.

(Image credit: Dollar Photo Club.)

Crawford & Company, the global claims management company, has selected Replicon as its preferred partner for project time tracking and project costing for the company’s global employee base. Replicon’s has helped Crawford & Company to streamline time tracking, ensuring standardization of time capture processes while providing a better customer experience for project managers and team members, according to a vendor statement.

Brian Lemmings, Director of IT Service Management, Crawford & Company.

An internal Replicon case study reports that, through the use of its Time Intelligence Platform, Crawford & Company has achieved improved customer satisfaction through streamlined processes and a 97 percent reduction in time taken for financial processing.

“Replicon’s configurable platform provides us with a unified solution to track project time, forecast project costs and resource needs, and account for all project hours in real-time,” comments Brian Lemmings, Director of IT Service Management, Crawford & Company. “This helped us modernize our process and procedures for project resources and financials to meet customer expectations and improve their satisfaction.”

Replicon describes its capabilities as follows:

Source: Replicon. (Click to enlarge.)

  • Configurable Time Trackingthat captures the exact data the organization requires and at a granular level.
  • Audit-ready Compliance with Sarbanes-Oxleyand other regulatory requirements with supporting documentation, traceability of data, and global governance.
  • Zero-Touch Timeharvesting reduces employee burden by leveraging Artificial Intelligence to populate timesheets and eliminating the need for manual entries
  • Intelligent Validations and Approval Workflowsto minimize errors and ensure on-time submission of timesheets for accurate and faster costing.
  • Project Forecasting and Budgetingto plan for future resource needs with full visibility into the project pipeline, resources, and skill requirements.
  • Accurate Cost Tracking that offers better visibility, access, and security to mission-critical data.
  • Real-time Estimates vs. Actuals Trackingfor comparing hours and costs in real-time using dynamic in-context summary charts and dashboards.
  • Improved Billable Hours and Utilizationto help leaders map revenues to billable hours and set utilization targets at the organization, department, and user level.
  • Global Governance and Local Administrationfor organizations to capture and use time across global locations while meeting local needs like templates, language, currency, labor rules and more.

    Raj Narayanaswamy, co-CEO, Replicon.

  • Powerful Analyticsto visualize business metrics, and configurable reports to provide a consolidated view for managing budgets, costs, and resources.
  • Powerful Plug-and-Play Integrationswith the leading systems across CRM, ERP, accounting and more with options for building custom integrations for legacy systems.

“Global businesses are recognizing the need to view time as a strategic enterprise asset,” comments Raj Narayanaswamy, co-CEO, Replicon. “Replicon provides Crawford & Company with a global, scalable, configurable, and employee-friendly time tracking platform that supports any unique local requirements and use-cases.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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