Red River Mutual Pursues Optimal Service via Guidewire Core and Data Solutions

The Winnipeg, Manitoba-based P&C carrier will enhance its core strength in service to distributors and policyholders, while avoiding the burden of core system management by accessing Guidewire’s solutions via EY’s Insurance as a Service solution.

(The Manitoba Legislative Building in Winnipeg, at the confluence of the Assiniboine and Red Rivers. Photo credit: Wpg guy.)

Red River Mutual, a Winnipeg, Manitoba-based personal and commercial P&C insurer, has selected Guidewire InsuranceSuite as its underwriting, policy administration, billing and claims management platform. The carrier has also licensed the Foster City, Calif.-based vendor’s Data and Analytics products, DataHub, InfoCenter and Guidewire Live, as well as the Guidewire’s Claim Portal for Vendors. The insurer has opted for delivery via private cloud, with implementation, ongoing services and support provided by Guidewire partner Ernst & Young (EY).

Brian Esau, President and CEO, Red River Mutual.

Brian Esau, President and CEO, Red River Mutual.

“We are committed to providing our policyholders and brokers the very best service we can,” comments Brian Esau, president and CEO, Red River Mutual. “We have found what we believe is the ideal solution with Guidewire’s industry leading product set and commitment to R&D, coupled with EY’s expertise in Guidewire project implementations, hosting and managed services capabilities. This combination will put us on an equal footing with companies much larger in size than we are and it will allow us to focus on what we do best: protect and serve our customers.”

By implementing Guidewire’s solutions, Red River Mutual will be able to streamlined best practice workflow capabilities, and enhanced user friendliness, according to a Guidewire statement. The technology’s highly configurability integration between modules will enable the carrier to make changes quickly, as well as deliver high levels of services to brokers and policyholders across all touch points, the vendor asserts. Also, through EY’s Insurance as a Service solution, Red River Mutual is relieved of the burden of core system management, freeing staff to concentrate on serving customers, the statement adds.

Bold Steps

“We are honored by the trust Red River Mutual has demonstrated in hiring EY to configure and integrate our Insurance as a Service solution, powered by Guidewire, which includes managing this solution for Red River Mutual over the upcoming 10 years,” comments David Connolly, the EY Partner globally responsible for the Guidewire relationship. “This is a landmark project for EY, as we see a growing interest globally in similar relationships with other insurance carriers.”

Steve Sherry, Guidewire’s Group VP, America Sales characterizes Red River Mutual as being at the forefront of an emerging industry trend towards leveraging technology and flexible deployment models in order to enhance its core strength of providing a high-quality experience for its policyholders, brokers, and employees. “We applaud the bold steps the company is taking to help ensure their ability to compete in the rapidly changing insurance marketplace and we look forward to working with them and with EY on this project,” Sherry comments.

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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