Recoop Launches New Cloud-Based Customer Platform on Insurity Technology

Insurity’s Sure Personal Suite enables Recoop to automate tasks and provide customers with self-service capabilities.

(Image source: Recoop homepage.)

Recoop Disaster Insurance (West Des Moines, Iowa) has launched a new administrative service platform built on Insurity’s (Hartford) Sure Personal Suite. The platform went live in less than four months and will enable Recoop to automate routine tasks and provide self-service capabilities for policyholders, dramatically reducing the need for manual processing and eliminating inbound and outbound paper, according to an Insurity statement.

Darren Wood, Founder and Chief Product Officer, Recoop Disaster Insurance.

Recoop describes itself as the nation’s first and only multi-peril disaster insurance coverage. The coverage is designed to cover the gaps left by most traditional homeowners and renters insurance policies in the wake of a disaster by paying a lump-sum cash benefit (up to $25,000) following a covered natural disaster, including hurricane (with storm surge), wildfire, tornado, earthquake, gas explosion, winter storm, or dust storm. According to Recoop, this coverage lessens the financial burden with affordable policies, expedited payments, and flexibility. Recoop is offered through employee benefit programs, both voluntary and employer paid for remote or hybrid workers, in addition to a variety of other distribution channels.

“Leveraging Insurity’s cloud-based and intuitive Sure Personal Suite accelerates the delivery of high-quality service our policyholders expect,” comments Darren Wood, founder and chief product officer, Recoop Disaster Insurance. “The self-service capabilities of Sure Personal empower our policyholders to have a more responsive, intuitive experience, which helps us deliver on our commitment to help people rebuild and get back to life faster following a disaster.”

Insurity describes its Sure Personal Suite as delivering faster speed to market through a modern, intuitive and cloud-native platform. Through Recoop’s adoption of the Suite, its customers can quickly get a quote, purchase a policy and pay online in a self-service fashion via Automated Clearing House network or credit/debit card, Insurity reports. Upon purchase of the policy, the policyholder receives receipts and all policy documents via email. The welcome email instructs policyholders to use the mobile-ready, direct-to-consumer portal for additional self-servicing needs, such as uploading home pictures, making easy online payments and viewing and downloading policy documents.

Sylvester Mathis, Chief Insurance Officer, Insurity.

Freeing up Underwriters 

“As an innovator in creating a multi-peril disaster product, Recoop needs to have an equally forward-thinking and configurable platform that empowers digital transformation,” comments Sylvester Mathis, chief insurance officer, Insurity. “Insurity’s Sure Personal does just this. Its integrated underwriting rules automate tasks, greatly reducing the need for manual processing and freeing up underwriters’ time to focus on more complex risks.”

Recoop’s new administrative platform is now available to customers across 39 states, including Washington D.C., with nationwide coverage to come.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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