Quebec’s iAAH Deploys Mitchell Solutions for Claims

Industrial Alliance Auto and Home Insurance chose Mitchell’s advanced technology solutions to help power its future claim’s ecosystem.

(Image source: iAAH website.)

Industrial Alliance Auto and Home Insurance, Inc. (iAAH, Quebec) has implemented Mitchell’s workflow management and collision damage appraisal solutions to help improve claims handling efficiency and accuracy. A subsidiary of iA Financial Group, iAAH was founded in 1973 and is a provider of auto, property, casualty and liability insurance. After careful consideration, iAAH chose Mitchell’s advanced technology solutions to help power its future claim’s ecosystem, according to a Mitchell statement.

Hugo Fortin, VP, Claims, iAAH.

“Industrial Alliance Auto and Home Insurance is committed to simplifying the claims process and supporting our customers through every step,” comments Hugo Fortin, VP, Claims, iAAH. “Mitchell’s technology enables us to optimize the process, deliver a digital experience and provide our customers and partners with tools designed to streamline auto insurance claims.”

Through Mitchell WorkCenter, iAAH has accelerated claims handling activities including loss profiling with integration, estimating, review and repair management, according to the vendor. Now assigning work electronically to its network repair facilities, the carrier has eliminated inaccuracies due to hand-keying data as well as reduced cycle time. Additionally, in just a few days, the insurer’s staff appraisers and partners were able to quickly deploy Mitchell’s appraisal solution—Mitchell Cloud Estimating, Mitchell says.

Debbie Day, EVP and general manager, Auto Physical Damage, Mitchell International.

The vendor reports that iAAH’s appraisal resources can now write estimates from any Internet-enabled device, access integrated OEM procedures, and onboard new network repair facilities faster and more efficiently. The solution’s scalable, cloud-based architecture also minimizes software development and maintenance costs as well as ensures that Industrial Alliance has immediate access to the latest product features, says Mitchell.

“We are delighted that Industrial Alliance has selected Mitchell and its technology to meet the auto insurance needs of policyholders in Quebec,” comments Debbie Day, EVP, general manager of Mitchell’s Auto Physical Damage division. “As the organization grows and continues to optimize its claims process, Mitchell will be there to support iAAH with innovative solutions designed to enhance workflows, automate manual tasks and enable proper, safe vehicle repairs.”

Mitchell Expands Support for EVs Through Agreement with OEM Rivian


Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment