Quadient Partners with Duck Creek to Accelerate CX Management Capabilities

The accelerator, based on Quadient Inspire, is designed to enable insurance business users to send interactive and personalized communications through a customer’s preferred channel.

(Image source: Quadient Inspire page.)

Quadient (Paris/Milford, Conn.) a global provider of customer communications management (CCM) solutions, has announced that it has partnered with Duck Creek Technologies (Boston), a global provider of SaaS-delivered enterprise software to the property and casualty insurance industry. The collaboration aims to boost the digital transformation initiatives of insurance organizations by integrating Quadient’s customer experience management (CXM) solutions with Duck Creek’s claims management software.

Elizabeth Del Ferro, VP, Partner GTM, Duck Creek Technologies.

This strategic partnership will bring enhanced omnichannel distribution capabilities to users of Duck Creek Claims by leveraging Quadient’s CXM solutions, including customer experience orchestration and customer journey mapping, according to a Quadient statement. The accelerator, based on Quadient’s CXM platform, Quadient Inspire, is designed to enable insurance business users to send interactive and personalized communications through a customer’s preferred channel, as well as have access to customer journey mapping tools to monitor and improve the overall customer experience.

Quadient reports that the accelerator adds to Duck Creek Claims software the ability to:

  • Migrate communications from existing platforms into a centralized hub
  • Consolidate communications by designing templates that can be personalized and delivered to any channel and for any device
  • Empower business users to make content changes in a controlled environment to ensure compliance, without reliance on IT
  • Gain quick access to archive and retrieval of communications
  • Future plans include integrating Quadient’s accelerator with Duck Creek’s Policy and Billing solutions.

    Chris Hartigan, Chief Solution Officer, Customer Experience Management, Quadient.

“Nothing impacts customer loyalty more than the experience customers get during difficult times, and the integration between Duck Creek Claims and Quadient’s CXM solutions enhances the responsiveness, speed and simplicity of the claims process,” comments Elizabeth Del Ferro, VP, Partner Go-To-Market at Duck Creek Technologies. “Our partnership with Quadient further extends Duck Creek’s leadership in providing innovative SaaS-based solutions for global insurance companies that help them navigate the rapidly changing industry and capture market opportunities faster than their competitors.”

“Our partnership with Duck Creek Technologies reflects Quadient’s strategy to work closely with leading technology solution partners and integrate Quadient Inspire’s robust capabilities into their core systems,” says Chris Hartigan, chief solution officer, Customer Experience Management, Quadient. “Integrating Quadient with Duck Creek Claims makes it possible for insurance companies to accelerate their digital transformation initiatives and improve customer experiences.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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