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Quadient (Paris), a vendor providing customer communications management (CCM) solutions to the insurance and other industries to create meaningful customer connections through digital and physical channels, has announced a two-year contract extension with a top 5 global health insurance company based in the U.S. for its Intelligent Communication Automation (ICA) solutions worth over $12 million.

Quadient reports that, earlier in 2022, the long-standing Quadient mail solutions customer had selected Quadient’s Customer Communications Management (CCM) solution to create, manage and distribute personalized and compliant customer communications across multiple touchpoints and channels. The recent contract extension includes a full set of professional services to support the migration from dozens of existing systems across their enterprise to Quadient Inspire, as the health insurance company decided to make the platform its unique and centralized CCM hub going forward, the vendor says. Overall, Quadient adds, the project expansion, on top of the initial scope, represents more than $6 million per year revenue on average, with a start of contribution as soon as the fourth quarter of this fiscal year ending on January 31, 2023.

“We are honored that this leading health insurance organization has put their trust in Quadient,” comments Geoffrey Godet, CEO, Quadient. “The first phase of this project had already demonstrated the ability of our mail solutions sales organization to work with its large customers to identify digital transformation opportunities, and work alongside our software and professional services teams to help businesses transition from legacy systems to our powerful omnichannel solution.”

“Quadient constantly aims at being a trusted partner for companies implementing large-scale digitalized customer journeys,” Godet adds. “In a very competitive market, we take particular pride in such a high-profile customer choosing to migrate their legacy systems to our Quadient Software platform after having experienced it for several months, confirming our approach to successfully onboard an organization on an initial scope, to support and nurture long-term relationships with our clients and to finally enable them to scale our solution throughout their entire organization. This cross-selling success story and the current project expansion are a demonstration of our capacity to unlock synergies across our businesses and will naturally contribute to our yearly revenue growth acceleration.”

Purpose-Built for Companies with Very Large Communication Volumes

The vendor asserts that Quadient Inspire is the only solution on the market that offers true any-premise deployments, from Software-as-a-Service (SaaS), to hosted managed Platform-as-a-Service (PaaS), on-premise, private, public, or hybrid cloud deployments.

Part of Quadient’s Intelligent Communication Automation platform, the vendor describes Inspire as purpose-built for companies with very large communication volumes, where scale is a critical requirement, and contributes to powering more than 1 billion customer-facing communications and interactions every day. Quadient says its Intelligent Communication Automation solutions empower companies to both respond to market, regulatory and customer experience changes, and transforming their communication flows to offer elevated experiences through multiple channels.

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