Quadient and Infosys Partner to Enhance Customer Experience Management

Infosys will supply Quadient solutions to provide clients with the vendor’s omni-channel CCM platform and the capability to meet complex communication needs.

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Quadient (Paris/Milford, Conn.) a global provider of customer communications management (CCM) solutions, has announced that Infosys (Bangalore), a global provider of digital services and consulting, has become a Platinum Business Partner in Quadient’s Partner Advantage Program.

Infosys will leverage and supply Quadient solutions to provide businesses with the vendor’s omni-channel CCM platform and the capability to meet complex communication needs, while being aligned to its customer experience strategy, according to a Quadiant statement. The statement adds that Infosys and Quadient will jointly develop innovative solutions in the customer experience management (CXM) space, making demonstrations available at Infosys technology and innovation hubs.

Infosys has an established CCM Center of Excellence with multiple Quadient success stories, as well as partnerships with prominent providers of enterprise software that integrate with Quadient. The partnership between Quadient and Infosys has grown from a successful ongoing relationship in Australia, where both organizations worked together to provide CXM solutions to a large insurance company, Quadient reports.

Chris Hartigan, Chief Solution Officer, Customer Experience Management, Quadient.

“We are excited to partner with Quadient as their managed services provider and a key partner in their customer experience transformation journey,” comments Shaji Mathew, EVP, Infosys. “We will leverage our expertise to develop solutions to transform customer experience to offer personalized and effective communication that will enable enterprises to differentiate themselves from competition. We aspire to bring scale, experience, cost effectiveness and delivery model advantages in this partnership and look forward to redefine customer experiences for our clients across geographies.”

Quadient reports that it has executed a strategic reorganization refocused on its four major solution areas, including CXM as well as Business Process Automation, Mail-Related Solutions and Parcel Locker Solutions. The vendor says strategic partnerships support its ambition to offer better access to advanced and powerful CXM solutions in highly-regulated industries, such as financial services, insurance, healthcare, utilities, telecommunications and the public sector.

Superior Customer Experience

“Through this global partnership with Infosys, I am delighted that we are moving another step toward helping organizations deliver great customer experience through exceptional, meaningful and personalized omni-channel communications,” comments Chris Hartigan, chief solution officer, Customer Experience Management, Quadient. “It shows that there is an ever increasing need for organizations around the world to transform how they connect with their customers, at every touchpoint. The scalability and experience of Infosys, together with the cutting-edge technology of Quadient, will bring immense value for organizations looking to deliver a superior customer experience and build competitive advantage.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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