QBE North America Selects Guidewire Cloud

The QBE division originally selected ClaimCenter in 2011 to simplify its claims processing and meet growing business and customer demands.

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QBE North America (New York), a division of global insurer and reinsurer QBE Insurance Group Limited (Sydney), selected Guidewire ClaimCenter on Guidewire Cloud to power claims management for its insurance operations and enhance the value delivered to its trading partners and customers, according to a Guidewire (San Mateo, Calif.) statement. The insurer plans to implement Guidewire simultaneously across all lines of business.

Ketan Pandit, CIO, QBE North America.

QBE North America originally selected ClaimCenter in 2011 to simplify its claims processing and meet growing business and customer demands. As part of the migration to Guidewire Cloud, the company also selected the CanvasCompareExplore, and Predict features to enable proactive claims management analysis and optimized loss management. QBE North America also selected CustomerEngage Account Management, ProducerEngage, and VendorEngage to offer a seamless omnichannel digital experience to its customers, trading partners and vendors, according to the Guidewire statement.

“We’ve had a positive, long-standing relationship with Guidewire, so moving to ClaimCenter on Guidewire Cloud was a logical next step in our journey to modernize our operations as a digitally enabled enterprise,” comments Ketan Pandit, CIO, QBE North America. “ClaimCenter will further enable claims automation and straight-through-processing, as well as increase our speed-to-market for new products, services and system improvements, positively impacting all stakeholders. We also strongly believe in the power of data for making smarter decisions and improving business outcomes, so we’re excited to see what Compare and Predict will offer us.”

Parimal Kumar, VP, Head of Technology, QBE North America.

Moving to ClaimCenter on Guidewire Cloud will enables QBE North America to use its resources more effectively, allowing its employees to focus even more on serving their customers, according to Parimal Kumar, VP, Head of Technology, QBE North America. “ClaimCenter also enables the digital aspects of QBE’s relationships with customers and trading partners,” Kumar says. “Our claims leadership is certainly excited to incorporate these products, especially Compare, which will enable us to measure our performance year-over-year and against our peers.”

Driving Business Innovation and Operational Excellence

“We are pleased that QBE North America has renewed the partnership with Guidewire on this journey to cloud,” comments John Mullen, President and Chief Revenue Officer, Guidewire. “It is a great step in the collaboration between our organizations and a reinforcement of our plan to work in partnership to drive business innovation and operational excellence in balance. We are honored to play a part in QBE’s vision to be the most consistent and innovative risk partner for its customers and trading partners. We thank QBE North America for being a Guidewire customer for more than 10 years and look forward to many more years of serving them as a trusted partner.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at AnthODonnell@IIReporter.com or (503) 936-2803.

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