QBE Australia Deploys Guidewire Suite for Business Agility, Customer Experience

The insurer has deployed the vendor’s core insurance suite, data management and business intelligence systems and the Guidewire Quote and Buy Portal for Policyholders to offer self-service quoting capability to consumers.

(The iconic Opera House in Sydney, home of QBE Australia. Photo credit: John Hill.)

QBE Insurance Australia, a division of QBE Insurance Group (Sydney) has deployed Guidewire Software (Foster City, Calif.) core processing, data and analytics, and digital engagement products to achieve objectives such as improved customer service, and greater agility in product creation and pricing. Ernst & Young in Australia facilitated the implementation of the Guidewire products.

Helen Longland, Program Director, QBE Australia.

Helen Longland, Program Director, QBE Australia.

QBE Australia has deployed Guidewire InsuranceSuite, Rating Management, and Client Data Management as its new platform for underwriting, rating, policy administration, claims, billing, and client data management, the vendor reports. Guidewire DataHub and InfoCenter are now supporting the insurer’s direct insurance data management and business intelligence needs. QBE has also deployed the Guidewire Quote and Buy Portal for Policyholders to offer self-service quoting capability to consumers.

“We are excited about the opportunities Guidewire will give our business to provide flexible products and pricing while delivering an enhanced customer experience,” Helen Longland, Program Director, Core Insurance Program, IT Services, QBE Australia.

Guidewire reports that its platform will enable QBE Australia to:

  • Enhance operational efficiency, productivity, and customer service levels throughout the organization by standardizing policy administration, billing management, claims handling, and self-service processes on a common platform;
  • Improve business agility by bringing new products and product enhancements to market more quickly; and
  • Reduce the training time of its staff.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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