P&V Group Adopts Guidewire Solutions to Support Non-Life Business Transformation

Already a ClaimCenter customer, the Belgian cooperative insurer seeks enhanced functional process in-house and faster, more responsive interaction with agents and brokers, and customers within its Non-Life businesses.

(The triumphal arch in the Cinquantenaire Park in Brussels, home of P&V Group. Credit: Fouad JM.)

P&V Group, a Brussels-based cooperative insurer has selected Guidewire Software’s (Foster City, Calif.) PolicyCenter, BillingCenter and other solutions. The carrier will use Guidewire DataHub and Client Data Management to support data management needs, and will deploy Guidewire Account Management Portal and Guidewire Quote and Buy Portal to improve the digital experience of broker, agents and end-customers. P&V Group will use the Guidewire solutions across all its Non-Life insurance lines of business and distribution channels.

Isabelle Coune, P&V Group.

Isabelle Coune, P&V Group.

“We are currently implementing Guidewire ClaimCenter, so choosing Guidewire for our policy administration and billing systems was a logical decision,” comments Isabelle Coune, Head of Non-Life, Member of the Executive Committee, P&V Group. “We expect that extending this software package will support a deep transformation of our end-to-end Non-Life operations and a rejuvenated customer experience.”

(Related: P&V Group Updates Claims Ops with Guidewire ClaimCenter)

A vendor statement describes the initiative as a comprehensive project involving end- to-end integration from back-end to front-end systems, resulting in enhanced functional process in-house and faster, more responsive interaction with agents and brokers, and ultimately with end-customers. The added Guidewire solutions will enable P&V Group to do the following, the vendor says:

  • Optimize costs by running an integrated IT platform;
  • Respond to rapidly changing broker, agent and customer digital expectations;
  • Improve quality and responsiveness of customer service; and
  • Decrease time to market, thanks to flexible product development capability.

“By expanding their choice of Guidewire products, P&V Group has become our first InsuranceSuite customer in Belgium and we are delighted,” comments Keith Stonell, managing director, Guidewire EMEA. “We look forward to working closely with them to deliver on their business objectives as a forward-thinking, co-operative insurer with the interest of their customers always at the forefront of their operation.”

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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