Promutuel Extends Guidewire Policy Center to Personal Lines

The Quebec based insurer has also deployed Guidewire DataHub and CustomerEngage.

(Image source: Promutuel Insurance homepage.)

Promutuel Insurance (Quebec City), one of Quebec’s largest property/casualty insurers has extended deployment of Guidewire Software’s (Foster City, Calif.) PolicyCenter to its personal lines of business. The insurer also completed deployment of two additional Guidewire Software products: Guidewire DataHub will integrate claims and policy data to support an enterprise-wide data management strategy, and Guidewire CustomerEngage will provide a state-of-the-art digital experience for customers. The implementation projects were led by Guidewire PartnerConnect Consulting Advantage member, V-NEO/GFT.

Serge Gagné, Business Owner, Insurance Solutions and Projects Director, Promutuel Insurance.

Promutuel previously deployed PolicyCenter to its commercial and farm lines of business in 2017, implementing a system that would help increase operational efficiencies and continue its ongoing business transformation initiative. The company has been live with Guidewire ClaimCenter since 2012.

“By implementing the Guidewire products, we have been able to increase operational efficiency and rating accuracy by removing manual processes,” comments Serge Gagné, Business Owner, Insurance Solutions and Projects Director, Promutuel Insurance. “Our agents and brokers are now able to do all of their work in PolicyCenter, ensuring that all underwriting processes are done appropriately from any channel.”

“By following a mainly out-of-the-box implementation approach, using configuration to make changes rather than customization, we experienced a smooth implementation from start to finish and were able to complete the project on time and on budget,” Gagné adds.

Longtime Partner V-NEO/GFT

“As a longtime partner to Promutuel Insurance, we are honored to continue to work with them on their business transformation journey,” says Marc Hughes, Executive Vice-President, V-NEO/GFT.

“We congratulate Promutuel Insurance on its successful deployment of DataHub and CustomerEngage and extending the implementation of PolicyCenter to its personal and surety lines of business,” comments Mike Polelle, Chief Delivery Officer, Guidewire Software. “We admire the company’s commitment to serving its mutual members across the province of Québec and protecting the things Quebecers hold dearest. We look forward to watching the company continue to adapt and succeed in a rapidly changing insurance marketplace.”

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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