John Hancock has been dedicated to helping customers secure their futures and adapt to life’s changes for over 160 years. Known for its strong brand and customer-focused offerings, John Hancock is at the forefront of promoting long, healthy lives, through pioneering initiatives, such as Vitality behavioral insurance designed to incentivize healthy living.
Our latest guest on the Life Accelerated podcast, is Jean Olive, the firm’s chief information officer. Having taken the role just over a year ago, Jean has been spearheading the company’s technology evolution, focusing on infrastructure, digital strategies and transformative innovations.
In this episode, Jean and I explore John Hancock’s digital transformation, and how the company is driving innovation toward a frictionless and highly personalized customer experience. We discuss the company’s ambitious move to the cloud, the consolidation of its admin systems, and the integration of AI into processes to enhance both customer and employee experiences. We discuss Jean’s CIO perspective on John Hancock’s ongoing approach to using technology to foster the health, wellness and longevity of its policyholders, and also a commitment to nurturing talent and fostering a culture of continuous learning and growth.
Sustaining the Pace of Innovation
As readers will have seen from our reporting and our interviews with executives such as CEO Brooks Tingle and Life Accelerated guests Lindsay Hanson and Susan Roberts, John Hancock has led the way for a new understanding of life insurance that is not about policyholders’ mortality, but rather on their wellbeing. What’s clear from my conversation with Jean Olive is that the firm is not resting on its laurels. For all the industry-changing innovation John Hancock has accomplished so far, it’s clear that the company has no plans to slow down the pace of innovation.
There was a kind of reality check, as Jean discussed John Hancock’s journey to tackle its legacy systems issues. But it was also a reassuring that the company is so far along on its journey to unify multiple admin systems into a single core. Jean told us about John Hancock’s migration to the cloud, and a recent important milestone in the closing of a major mainframe data center, company.
The Life Accelerated podcast is created in partnership with Equisoft. Don’t miss an episode! Subscribe today at https://www.equisoft.com/life-accelerated-podcast.
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