Progressive Chooses Splunk for IT Performance Monitoring and Operational Analytics

Progressive will use Splunk Cloud to consolidate all system, application and web log data, and the Hunk application to quickly analyze data in its Hadoop environment, identifying application performance trends that directly impact customer satisfaction.

(Image source: Splunk.) 

Progressive (Mayfield Village, Ohio) has selected Splunk’s (San Francisco) Splunk Cloud and Hunk: Splunk Analytics for Hadoop as its platform for application and infrastructure performance monitoring, and real-time and historical operational analytics.

Progressive will use Splunk Cloud to consolidate all system, application and web log data in real time to troubleshoot and fix issues before they impact the end user, according to a Splunk statement. Progressive will use Hunk to quickly analyze data in its Hadoop environment, identifying application performance trends that directly impact customer satisfaction.

Ever-Changing Customer Expectations

“We are constantly trying to identify new ways to exceed the ever-changing expectations of our customers,” comments Joe Blanchard, director, enterprise software services and architecture, Progressive. “Splunk Cloud and Hunk will help enhance our customers’ experience regardless of the way they choose to interact with us.”

Steve Sommer, CTO, Splunk.

Steve Sommer, CMO, Splunk.

“Customer experience matters when people are searching for insurance quotes – speed of quote delivery and accuracy is absolutely mission critical in this particularly competitive environment,” comments Steve Sommer, chief marketing officer, Splunk. “We look forward to working with Progressive’s business and IT leaders as they continue to enhance the value they derive from their strategic IT and web infrastructure and applications by using Splunk Cloud and Hunk.”

(Related: Insurance Distribution Disruption: Customer Ownership Drives Progressive’s Bolt Platform Selection)

 

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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