Post Office Insurance Debuts Second Line of Business on Duck Creek

Identifying new product agility as critical, the U.K. insurance brand is building on the 2017 launch of its travel insurance line on Duck Creek.

(Image source: Post Office homepage.)

Post Office Insurance’s new home insurance line is now live on the Duck Creek Platform. The Boston based insurance platform vendor reports that the company achieved implementation of a new home insurance line, offering contents and home buildings policies to a U.K.-wide customer base, on the Duck Creek Platform in less than 18 months. Post Office Insurance is a subsidiary of Post Office Limited (London), the largest retail network in the UK, with 11,500 branches across the country.

Ed Dutton, Managing Director, Post Office Insurance.

Post Office Insurance decided to add the new home line of insurance products following the launch of its travel insurance line, supported by Duck Creek’s Policy and Billing solutions, in April 2017.

“In a competitive market, the agility with which we can confidently launch innovative new products is critical,” Ed Dutton, Managing Director, Post Office Insurance. “Our customers and employees need a seamless end-to-end digital experience from the moment we go live, and Duck Creek’s Platform delivers this.”

“We are expanding our insurance offering, but we know that no matter how innovative our products are, a streamlined and efficient consumer experience is also vital for success,” Dutton adds. “To ensure that all expectations are met, we require a robust, scalable, and future-ready platform allowing single point of configuration, resulting in delivery of timely, personalized customer service. We are delighted that our travel insurance line has seen strong growth, backed by the flexible Duck Creek Platform, and we are looking forward to building on that success with the introduction of our home insurance line.”

Bart Patrick, Managing Director, EMEA, Duck Creek Technologies.

Agility is Key

“It is a huge pleasure to support Post Office Insurance with the rollout of its second product line on the Duck Creek Platform,” comments Bart Patrick, Managing Director, Europe Duck, Creek Technologies. “This is a well-known brand that has recognized it is operating in a rapidly-evolving and competitive climate—we live in an era in which a few minutes delay on a consumer’s screen while seeking out insurance can make or break a deal. Agility is key when bringing new and updated products to a live environment, and supporting both consumers and employees with a seamless and scalable experience is critical to gaining a competitive edge.”

“Post Office Insurance truly understands what it means to innovate—both in terms of product and first class delivery for policyholders—and I am proud and delighted that Duck Creek is supporting them,” Patrick adds.

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Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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