(Image source: Plymouth Rock.)
Plymouth Rock Assurance Corporation (Boston) has announced that Max Malaret has joined its Independent Agency Auto Group as Vice President of Claims. In this role, Malaret will lead the Physical Damage team and provide oversight to claims training and leadership development, and drive strategic direction for claims operations. Malaret will also be responsible for the subrogation and special investigative units.
Malaret comes to Plymouth Rock with more than 16 years of insurance industry experience, spending over a decade in a variety of claims-specific roles in areas such as claims strategy, planning, analytics and, most recently as VP of Claims Process for Auto Physical Damage, Subrogation and Salvage with Liberty Mutual in Boston.
“Max brings a breadth of experience from across the claims discipline,” comments Paul Measley, Chief Claims Officer, Plymouth Rock Assurance Corporation. “He brings a combination of strategic advancement, leadership and technical know-how. Max will play an important role as Plymouth Rock continues to advance our claims operations, adopting new and innovative practices, and ensuring our customers have the best possible experience.”
Driving Outstanding CX
“I have always been inspired to drive outstanding customer experiences while achieving best-in-class business results,” says Malaret. “It’s clear that I share that same sentiment with the whole Plymouth Rock organization and I look forward to working with Paul and the broader claims team to continue the great work that has already been started.”
Malaret graduated from the Universidad Metropolitana in Caracas, Venezuela, and received his MBA from the Hult International Business School in Cambridge.