Pioneer State Mutual Replaces Legacy Core System with Duck Creek Policy

The initiative will allow customers to maintain the user interface they are comfortable with while enhancing back-end performance with efficient configuration.

(Pioneers Braving a Storm, by Carl Wilhelm Hahn, 1878, private collection. Photo by Bonhams.) 

Pioneer State Mutual Insurance, a Flint, Mich.-based carrier offering personal and commercial lines products, has selected Duck Creek Policy (Columbia, S.C.) to replace its legacy policy administration system. Chosen because of its ease of integration, Duck Creek Policy will replace a sunsetted policy system, according to the vendor.

Duck Creek reports that implementation of Duck Creek Policy will enable Pioneer State Mutual to manage its entire customer lifecycle with a seamless back-end experience. The insurer plans to employ an on-premises install of Duck Creek Policy, which the vendor says can easily be coupled to Pioneer State Mutual’s existing front-end system.

Pioneer State Mutual, which uses the motto ‘Insuring Michigan,’ is dedicated to providing the state with the highest quality insurance products, according to Tony Paris, VP and CIO, Pioneer State Mutual. “Duck Creek fully appreciates our core value of focusing on the surrounding community, and will work quickly and efficiently to replace our outdated policy system,” Paris comments. “The integration of Duck Creek’s technology is strategic because it allows our customers to maintain the user interface they are comfortable with while enhancing back-end performance with a headless and efficient configuration.”

Duck Creek PolicyDuck Creek Billing, and Duck Creek Rating software are part of an integrated suite that also includes Duck Creek Claims. The vendor says that its configurable software is designed to work independently or as part of a combined approach to manage all aspects of the P&C insurance lifecycle. The software can be deployed on premises or via Duck Creek OnDemand, a cloud delivery model.

Fitting With Existing Customer Interface

“We’re excited to transition Pioneer State Mutual’s foundational core system to Duck Creek’s agile Policy solution, allowing them to continue utilizing their intuitive customer interface,” comments Michael Jackowski, CEO of Duck Creek Technologies. “The ease of our products’ integration will allow Pioneer State Mutual the flexibility to continue its usual business while growing and offering a high level of service throughout the state of Michigan.”

Accenture, Duck Creek Partner to Create Digital and Emerging Tech Solutions

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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