Penn National to Modernize Commercial Lines on Accenture Duck Creek

The Harrisburg, Pa.-based carrier will use Accenture Duck Creek Policy software, including Rating and Templates.


Penn National Insurance has selected Accenture Duck Creek Policy software for quoting, underwriting, and policy administration to manage business demand, streamline processes for increased efficiencies, enable faster response to market changes within the carrier’s commercial lines business. Penn National underwrites insurance in nine mid-Atlantic/eastern states and two mid-western states, selling commercial and personal property-casualty insurance through its network of independent agencies.

Britta Schatz, CIO, Penn National Insurance.

Britta Schatz, CIO, Penn National Insurance.

“Considered a super-regional carrier, we need to deliver at the same level as a national-level insurer and provide the quality service that agencies expect,” comments Britta Schatz, CIO, Penn National. “We selected Accenture Duck Creek software for its functionality that will enable us to react quickly to market changes, manage our own direction, and take advantage of upgrades that can future-proof our platform and increase our ROI. Our goal is to be the primary carrier in the agencies we support and with the capabilities provided by the new platform, we’ll be able to achieve that objective.”

The Accenture software licensed by Penn National includes the Accenture Duck Creek Rating engine and Accenture Duck Creek Templates, out-of-the box templates with current ISO, NCCI and bureau-based content. These two components will support all of Penn National Insurance’s commercial lines: business owner’s policy, commercial auto, commercial property, commercial umbrella, general liability and workers’ compensation, by helping to ensure that products are priced accurately and comply with regulatory standards while also facilitating rapid development and deployment of new products, according to an Accenture statement.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

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