Pekin Insurance Selects OnBase in Latest Phase of Technology Modernization

A key element of the insurer’s digital strategy, Hyland Software’s technology will the serve as the insurer’s content services platform.

(Image credit: Adobe Stock.)

Pekin Insurance (Pekin, Ill.) has selected Hyland Software’s (Cleveland) OnBase enterprise information platform as part of its continuing technology transformation. Pekin provides a range of property and life insurance products, as well as loss control services. Pekin is licensed in 21 states, has combined assets of $2 billion and more than 800 employees, and works with 1,500 agency, and 8,500 independent agent distribution partners.

Subhasis Mukherjee, VP, CIO, Pekin Insurance.

In its “total technology” approach to IT modernization, Pekin is implementing OnBase along with other new core insurance platforms, choosing to host all applications in the cloud. OnBase will act as the insurer’s content services platform, helping to eliminate data silos and bring data to the forefront to access and manage content to streamline business operations and provide the best customer service. Pekin has announced its work with several technology partners since 2015, including Guidewire Software (Foster City, Calif.), iPipeline (Exton, Pa.), LIDP Consulting Services (Woodridge, Ill.), and Ultimate Software (Weston, Fla.).

Hyland reports that Pekin will leverage multiple data import methods within OnBase to capture inbound data and documents through a central repository, and then connect information for employees and independent agents across their home office and hundreds of agency locations in six states. Once captured, the OnBase Accelerators for Guidewire will allow the insurer to access, view, query and reindex information from within the familiar Guidewire interface, providing employees with the information they need, when and where they need it, to provide the best service to its customers, according to a vendor statement.

Cara McFarlane, Cara McFarlane, Insurance Solutions Marketing Manager, Hyland.

“It is our mission to provide financial protection and peace of mind to our customers, by delivering innovation and excellence in our products and services,” comments Subhasis Mukherjee, VP, CIO, Pekin. “To accomplish this, we must partner with leading solution providers, such as Hyland, to evolve our processes and ensure we are ahead of the curve delivering the products our customers need.”

Addressing Fundamental Digital Transformation Requirements

Hyland has observed a growing trend of insurers leveraging content services solutions as part of their technology modernization strategies in order to address fundamental digital transformation requirements, according to Cara McFarlane, insurance solutions marketing manager, Hyland. “Insurers leveraging legacy systems will find it increasingly more difficult to properly manage digital data and should look for sophisticated content management solutions to achieve their digital transformation goals,” she says.

Hyland says that Pekin is currently exploring the next phase of its OnBase expansion, determining what other departments will benefit from core content services capabilities such as capture, workflow and contract management. The vendor reports that the insurer is also exploring Hyland’s ShareBase integration, for cloud-based document sharing capabilities.

Pekin Insurance uses UltiPro Learning to Support Business Transformation



Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at or (503) 936-2803.

Leave a Comment