(Photo credit: Bratislav Tabaš.)
As insurers move increasingly to externally hosted solutions, Pegasystems (Cambridge, Mass.) is giving them extra incentive to take the plunge. The vendor’s new Pega Cloud Choice Guarantee program offers clients flexible hosting options that give clients freedom in their sourcing decisions, guarantees as to speed, and other benefits such as technical and services support. The program is immediately available to Pega customers.
“It’s difficult for organizations to blaze their own digital transformation trail when software vendors force their clients into proprietary cloud platforms—effectively taking any cloud choice out of their hands,” comments Frank Guerrera, chief technical systems officer, Pegasystems. “Pega believes clients need maximum flexibility to adapt as markets continue to shift at an extraordinary pace. The Pega Cloud Choice Guarantee program frees companies from vendor lock-in so they can do what’s right for their business—and not just what’s convenient for the software vendor.”
Pega describes the Pega Cloud Choice Guarantee program as extending its commitment to clients to deliver enterprise-grade SaaS software, backed with the flexibility to run their Pega solutions on the cloud platform that works best for them with no vendor lock-in. Through the program, Pega says it delivers to its clients a software solution fully architected for this next generation of cloud.
“Bucking the vendor-centric trend that forces businesses into proprietary clouds, Pega gives its clients the option to subscribe to Pega solutions on its native Pega Cloud or to manage their own deployments on most other cloud infrastructures based on their business needs,” a vendor statement says.For clients running Pega on supported third-party cloud platforms, Pega says it goes beyond ‘permission to play’ to provide ongoing support for Pega products on a growing number of cloud providers, including Amazon Web Services (AWS), Microsoft Azure, and Pivotal Cloud Foundry.
Pega offers the following benefits for clients running Pega applications on supported clouds:
- Full Pega Global Customer Service support 24/7 for clients running Pega;
- No penalty for migration to or from any supported cloud environment;
- Reference architectures, related configuration, and support documentation for deploying and managing Pega technology;
- Available runtime components;
- Continuous certification of Pega solutions—including Pega® Platform and all Pega applications—on currently supported cloud environments; and
- Commitment to continue evaluating additional popular cloud platforms.
Clients who choose to deploy on Pega Cloud will receive new incentives such as no-cost platform upgrades and tuning for future versions of Pega Platform and Pega customer engagement applications, the vendor says. Pega also enables clients to receive upgrades on the schedule they select. The vendor adds that Pega Cloud users benefit from the speed and ease of an “as a Service” offering, including rapid previsioning, fully-supported seamless upgrades, and always-on performance monitoring.
Pega reports that Pega Cloud subscription customers can also take advantage of recent enhancements to the technology and operations, including expanded AI diagnostic capabilities via the Pega Predictive Diagnostic Cloud; a new self-service portal; a new Network Operation Center (NOC) in Krakow, Poland; and new geographic support in Germany, Japan, Canada, Brazil and the U.K.