(Image source: PCMI website.)
PCMI (Park Ridge, Ill.) a provider of integrated software solutions for extended warranty management and finance & insurance administration, has partnered with One Guard Inspections, a large inspector network, to integrate its vehicle analysis and inspection capabilities within PCMI’s Policy Claim and Reporting Solutions (PCRS) platform. The partnership will result in streamlining processes for the Vehicle Service Contract and Third-Party Administrator industries, according to a PCMI statement. With the companies’ integrated technologies, PCRS customers will be able to complete the entire inspection and claims process faster, within one easy-to-use module, the statement asserts.
Mark Nagelvoort, President & CEO, PCMI.
PCMI says that, through this partnership, administrators can streamline the claims adjudication process and provide a reliable, technically accurate vehicle inspection report so that proper contract coverage can be applied as soon as needed. Users will have better control over the claims process allowing more confidence in authorization of repairs, according to the vendor.
“This integration has been a complete success for us,” comments Bernie Protzek, Claims Director, C.A.R.S. Protection Plus. “It allows our adjusters to issue inspection requests without leaving the PCMI platform, saving a considerable amount of time and increasing our efficiencies.”
Highest Level of Service
“One Guard’s reputation for high quality inspections was an important part of establishing this partnership,” says Mark Nagelvoort, President & CEO, PCMI. “Our main priority is to provide the highest level of service to our customers with complete digitization and automation of administration processes, and One Guard helps enable that. We’ve already seen success since deploying this integration and can’t wait to see what the future holds.”
“We have a long-standing reputation for high quality inspections and serving both the warranty and third-party administration industries with a customer first mentality,” says Bryan Bledsoe, President, One Guard Inspections. “Putting the customer first is One Guard’s mission, and integrating with a company like PCMI just makes sense. This partnership will continue to help our clients expedite and enhance their customer journey.”