(Image source: Pacific Specialty homepage.)
“One Inc’s innovative payments software will help us enhance the entire payment experience for our customers, as well as for our employees and agents,” comments Mike McGraw, CEO, Pacific Specialty. “The new platform enables policyholders to choose from a variety of new payment options, such as IVR, QuickPay and digital wallets. And, after years of relying solely on paper checks for claims disbursements, payees will now have the opportunity to receive their settlements digitally.”
Pacific Specialty provides residential property and power sports-vehicle coverage operating exclusively through independent agents and brokers, serving all 50 states and the District of Columbia. The carrier selected the One Inc Digital Payments Platform to streamline its inbound and outbound payment processing as part of the company’s initiative to modernize the customer experience and optimize internal processes.
Putting Policyholders First
“Pacific Specialty has consistently put their policyholders first for over 30 years,” comments Christopher W. Ewing, president and CEO, One Inc. “By consolidating premiums and claims payments, they will be able to continue providing a superior customer experience throughout the payment process. We look forward to a long and collaborative partnership with the team at Pacific Specialty moving forward.”
One Inc pitches its Digital Payments Platform as offering a consistent user experience across inbound and outbound payment operations, allowing customers to access and store payment preferences for both premiums and claims in one secure location. The platform provides insurance-specific features and functions, such as simplified reporting, multi-payee capabilities, and vendor onboarding, designed to increase efficiency for insurers, insureds, and vendors.