Pacific Specialty Completes First Phase of Duck Creek Implementation

The insurer is deploying the software via the Accenture Cloud Platform using Microsoft Azure to enhance internal processes, deliver greater efficiency and support greater customer-centricity for agents and customers.

(Pacific Specialty’s first phase implementation supports its Powersports business. Photo credit: Tom Reynolds.)

Pacific Specialty Insurance Company (Menlo Park, Calif.) has completed the first phase of its transition of all legacy systems to the Accenture Duck Creek Suite (Bolivar, Mo.) via the On-Demand, a software as a Service (SaaS) delivery model. Phase one utilizes Duck Creek claims technology from Accenture to support its Powersports line of business. The insurer is deploying the software via the Accenture Cloud Platform using Microsoft Azure to enhance internal processes, deliver greater efficiency and support greater customer-centricity for agents and customers, according to a vendor statement.

“To better support our strategic growth initiatives, we chose to transition to a SaaS delivery of the Accenture Duck Creek Suite to leverage its modern technology quickly with minimal disruption to the business,” comments Jim P. Lee, CIO, Pacific Specialty. “As we continue our system transformation, it’s evident that by utilizing Duck Creek On-Demand, we’ll be able to optimize performance and productivity within the claims operations and throughout our company as well as deliver the enhanced service our customers need and expect now and in the future.”

(Related: Pacific Specialty Insurance Chooses Duck Creek Suite to Support Growth)

This first phase of the deployment was completed in less than seven months with Pacific Specialty’s remaining property and liability business lines scheduled to transfer to Duck Creek On-Demand during the first quarter of 2016, according to Accenture Duck Creek. The vendor reports that this initial software change is part of a larger complete system transformation that will move all legacy-based insurance core systems to Accenture Duck Creek On-Demand through a planned rollout.

The vendor describes the Accenture Cloud Platform as a multi-cloud management platform that produces, orchestrates, manages, and governs enterprise cloud resources. The platform’s centralized dashboard gives organizations the control and agility to manage their business services simply, securely, and effectively across multiple clouds on demand, at speed, from a single point, the vendor adds.

Anthony R. O’Donnell // Anthony O'Donnell is Executive Editor of Insurance Innovation Reporter. For nearly two decades, he has been an observer and commentator on the use of information technology in the insurance industry, following industry trends and writing about the use of IT across all sectors of the insurance industry. He can be reached at [email protected] or (503) 936-2803.

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